Logistics Agent
Also known as: Air Cargo Agent, Freight Forwarder Agent, Airline Cargo Handler
Search Logistics Agent jobsRole Overview
The Airfreight Agent is a critical linchpin in the global supply chain, orchestrating the smooth and efficient movement of goods via air transport. This dynamic role involves managing all aspects of air cargo operations, from initial booking and documentation to coordinating with airlines, customs authorities, and ground handling services. Airfreight Agents ensure that shipments arrive at their destinations safely, on time, and in compliance with all international regulations. They are the problem-solvers and facilitators who keep the world's commerce in motion.
In today's interconnected economy, the demand for skilled Airfreight Agents is robust and expected to continue growing. The rapid pace of e-commerce, coupled with the need for expedited shipping of high-value and time-sensitive goods, makes air cargo an indispensable part of international trade. Professionals in this field play a vital role in maintaining business continuity, enabling just-in-time manufacturing, and delivering essential goods across continents. The job market offers significant opportunities for those with a keen eye for detail, strong organizational skills, and a dedication to customer service.
Key Responsibilities
- Receive, process, and confirm air cargo bookings from clients, ensuring all necessary details are captured accurately.
- Prepare and manage all required shipping documentation, including air waybills (AWBs), commercial invoices, packing lists, and customs declarations.
- Calculate freight charges, including fuel surcharges, security fees, and other applicable taxes, and provide quotes to clients.
- Coordinate with airlines for cargo space booking, flight schedules, and aircraft capacity.
- Liaise with customs brokers and regulatory bodies to ensure compliance with import and export regulations.
- Arrange for the pick-up and delivery of cargo to and from airports, coordinating with trucking companies and ground handlers.
- Track and trace shipments in real-time, providing updates to clients and proactively addressing any potential delays or issues.
- Handle inquiries from clients regarding shipment status, pricing, and services, offering solutions and maintaining strong customer relationships.
- Inspect cargo for damage or discrepancies upon receipt and report any issues to relevant parties.
- Maintain accurate records of all transactions, shipments, and client communications for auditing and reporting purposes.
- Adhere to safety and security protocols within the air cargo environment.
- Identify opportunities to upsell additional services or solutions to clients.
Required Skills
Technical Skills
Soft Skills
Tools & Technologies
Seniority Levels
A Junior Airfreight Agent typically possesses 1-3 years of experience in logistics, freight forwarding, or a related customer-facing role. Their primary focus is on learning the intricacies of air cargo operations and supporting senior team members. Responsibilities at this level often include assisting with documentation, basic data entry, communicating with clients for routine inquiries, and learning to operate freight forwarding software under supervision.
Key skills for a junior role include a strong willingness to learn, excellent attention to detail, basic understanding of shipping terminology, and proficiency in standard office software. They are expected to be organized, reliable, and capable of following instructions precisely. Salary expectations for a Junior Airfreight Agent typically range from $50,000 to $65,000 annually, depending on the location and the size of the company.
Frequently Asked Questions
What is the primary responsibility of an Airfreight Agent?
What kind of documentation is typically handled by an Airfreight Agent?
Do Airfreight Agents need to understand international trade regulations?
What are the typical working hours for an Airfreight Agent?
What is the difference between an Airfreight Agent and a Freight Forwarder?
Are there specific certifications that are beneficial for Airfreight Agents?
Salary Range
Based on global market data. Salaries vary significantly by location, experience, and company size.