Administrative Assistant (Psychiatry/Psychology Clinical Experience Required)

Job Title: Administrative Assistant (Psychiatry/Psychology Clinical Experience Required)Position type: Full-TimeWork hours: 9:00 AM – 6:00 PM EST (40+ hours/week)Work days: Monday – FridaySalary: $6–$7 per hour (depending on experience)Job code: MA-Lav IncWorkplace: RemotePreferred Candidate Location: PhilippinesAbout the CompanyOur client is a fast-growing, mission-driven mental health practice operating with a strong startup mentality. The company is focused on building scalable systems to improve access to high-quality psychiatric and psychological care. They move quickly, think proactively, and prioritize solutions over problems.They are seeking a highly driven Administrative Assistant with Psychiatry/Psychology clinical experience who thrives in a fast-paced environment and aligns with their mission.This role combines Care Coordinator + Front Desk Receptionist + Administrative Assistant responsibilities.Role OverviewThe Administrative Assistant will serve as the first point of contact for clients while supporting care coordination and administrative operations. The role requires strong empathy, exceptional communication skills, and the ability to manage high call volumes while maintaining professionalism and warmth — especially in a mental health setting.The candidate must be comfortable learning and navigating a custom-built proprietary platform (no third-party EHR systems are used).Key Responsibilities:Call Management & Client InteractionHandle high-volume inbound and outbound callsProvide real-time support to clients with empathy and professionalismEnsure callers feel heard, supported, and properly guidedManage follow-ups and ongoing client communicationClient Intake & SchedulingConduct new client intake processesSchedule and coordinate appointmentsMaintain accurate documentation in the proprietary systemEnsure timely follow-ups and organized scheduling workflowsCare CoordinationSupport psychiatrists/psychologists with care coordination tasksMaintain consistent client engagementMonitor and manage client communication channelsEnsure smooth coordination between clients and providersAdministrative & Operational SupportAssist with remote administrative tasks as neededUse messaging apps and CRM platforms (Slack, Salesforce, WhatsApp, Skype)Identify workflow inefficiencies and suggest improvementsSupport automation and scaling initiatives (AI-first mindset preferred)RequirementsRequired QualificationsMust be a Psychiatrist or Psychologist with clinical experienceStrong English proficiency (minimum 80% clarity)Experience working in a mental health settingExperience handling high-volume inbound callsExperience with EMR/EHR systems (must be comfortable learning a custom system)Comfortable using CRM and messaging toolsHighly organized and detail-orientedSelf-starter who does not require constant supervisionIdeal Candidate ProfileWe are looking for someone who:Has a strong startup mentality and go-getter attitudeIs highly productive and execution-focusedIs proactive and solution-orientedIs flexible and adaptable to shifting schedules and business needsIs not rigid about job scope and willing to step outside defined tasksUnderstands business urgency and mission-driven workMaintains a positive mindset and is not easily discouragedBelieves in contributing to company growthIs comfortable in a fast-paced, scaling environmentThinks automation-first and embraces AI toolsCultural fit is critical. We value resilience, ownership, and mission alignment.Basic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas

Job Title: Administrative Assistant (Psychiatry/Psychology Clinical Experience Required)Position type: Full-TimeWork hours: 9:00 AM – 6:00 PM EST (40+ hours/week)Work days: Monday – FridaySalary: $6–$7 per hour (depending on experience)Job code: MA-Lav IncWorkplace: RemotePreferred Candidate Location: PhilippinesAbout the CompanyOur client is a fast-growing, mission-driven mental health practice operating with a strong startup mentality. The company is focused on building scalable systems to improve access to high-quality psychiatric and psychological care. They move quickly, think proactively, and prioritize solutions over problems.They are seeking a highly driven Administrative Assistant with Psychiatry/Psychology clinical experience who thrives in a fast-paced environment and aligns with their mission.This role combines Care Coordinator + Front Desk Receptionist + Administrative Assistant responsibilities.Role OverviewThe Administrative Assistant will serve as the first point of contact for clients while supporting care coordination and administrative operations. The role requires strong empathy, exceptional communication skills, and the ability to manage high call volumes while maintaining professionalism and warmth — especially in a mental health setting.The candidate must be comfortable learning and navigating a custom-built proprietary platform (no third-party EHR systems are used).Key Responsibilities:Call Management & Client InteractionHandle high-volume inbound and outbound callsProvide real-time support to clients with empathy and professionalismEnsure callers feel heard, supported, and properly guidedManage follow-ups and ongoing client communicationClient Intake & SchedulingConduct new client intake processesSchedule and coordinate appointmentsMaintain accurate documentation in the proprietary systemEnsure timely follow-ups and organized scheduling workflowsCare CoordinationSupport psychiatrists/psychologists with care coordination tasksMaintain consistent client engagementMonitor and manage client communication channelsEnsure smooth coordination between clients and providersAdministrative & Operational SupportAssist with remote administrative tasks as neededUse messaging apps and CRM platforms (Slack, Salesforce, WhatsApp, Skype)Identify workflow inefficiencies and suggest improvementsSupport automation and scaling initiatives (AI-first mindset preferred)RequirementsRequired QualificationsMust be a Psychiatrist or Psychologist with clinical experienceStrong English proficiency (minimum 80% clarity)Experience working in a mental health settingExperience handling high-volume inbound callsExperience with EMR/EHR systems (must be comfortable learning a custom system)Comfortable using CRM and messaging toolsHighly organized and detail-orientedSelf-starter who does not require constant supervisionIdeal Candidate ProfileWe are looking for someone who:Has a strong startup mentality and go-getter attitudeIs highly productive and execution-focusedIs proactive and solution-orientedIs flexible and adaptable to shifting schedules and business needsIs not rigid about job scope and willing to step outside defined tasksUnderstands business urgency and mission-driven workMaintains a positive mindset and is not easily discouragedBelieves in contributing to company growthIs comfortable in a fast-paced, scaling environmentThinks automation-first and embraces AI toolsCultural fit is critical. We value resilience, ownership, and mission alignment.Basic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas