Chief Product & Technology Officer

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.Chief Product & Technology Officer (CPTO)Company Overview We are at a pivotal inflection point: modernizing a portfolio of legacy products while bringing a new, next-generation platform to market. We are focused on accelerating product innovation, improving delivery predictability, and driving scalable growth. Role Overview The Chief Product & Technology Officer (CPTO) is a critical member of the executive leadership team, responsible for unifying product management, engineering, architecture, and AI strategy under a single vision. This leader will balance operational rigor and execution discipline with innovation and transformation, ensuring the company delivers on current commitments while successfully launching and scaling its next-generation platform. The CPTO will play a central role in improving speed-to-market, product quality, and customer value realization, while embedding AI capabilities across both internal operations and customer-facing products.Key ResponsibilitiesProduct Strategy & Portfolio ManagementDefine and execute a clear multi-year product strategy across legacy and next-generation platformsRationalize and modernize the legacy portfolio while maximizing customer retention and profitabilityLead the successful launch, iteration, and scaling of the new product platformEnsure strong alignment between product roadmap, customer needs, and commercial prioritiesPartner with Sales, Marketing and Client Success on pricing, packaging, and monetization strategies that drive revenue growth and expansionTechnology & Engineering LeadershipLead all aspects of engineering, architecture, and platform reliabilityDrive improvements in delivery predictability, velocity, and qualityEstablish scalable, modern development practices (Agile maturity, DevOps, CI/CD)Ensure platform stability, security, and performance across all productsOwn technology investment prioritization, balancing innovation with operational excellenceAI Strategy & Execution (Internal + Product)Define and execute an enterprise AI strategy spanning:◦ Internal productivity (e.g., engineering efficiency, support automation, GTM enablement) ◦ Customer-facing product capabilities (e.g., intelligent workflows, predictive insights, automation)Identify and prioritize high-impact AI use cases with measurable ROIBuild or partner to develop AI/ML capabilities, including data infrastructure and governanceEnsure responsible, secure, and compliant use of AIProduct Development & Execution ExcellenceImprove on-time, high-quality product delivery and release predictabilityImplement clear metrics and accountability (e.g., roadmap adherence, cycle time, defect rates)Strengthen cross-functional collaboration between Product, Engineering, Customer Success, and SalesDrive a culture of ownership, transparency, and continuous improvementCustomer-Centric InnovationDeeply understand customer workflows and pain pointsEmbed customer feedback loops into product developmentPartner with Customer Success and Sales to improve adoption, retention, and expansionDeliver measurable business outcomes for customersLeadership & Team DevelopmentBuild and lead high-performing Product and Engineering organizationsUpgrade talent where needed; attract and retain top-tier leadersEstablish clear organizational structure, roles, and accountabilityFoster a culture of urgency, innovation, and disciplined executionExecutive EngagementServe as a key partner to the CEO and executive teamCommunicate product and technology strategy, progress, and risks to the CEOTranslate technical initiatives into clear business outcomesSupport due diligence, investor discussions, and strategic planning initiatives as requiredKey Qualifications Experience15+ years in product and/or technology leadership roles within SaaS or software companiesProven experience as a CPTO, CTO, CPO, or similar combined leadership roleTrack record of modernizing legacy platforms while launching new productsExperience in PE-backed or high-growth environments preferredDemonstrated success improving delivery execution and operational rigorAI & Data ExpertisePractical experience implementing AI/ML solutions in both internal operations and customer-facing productsStrong understanding of data platforms, governance, and AI tooling ecosystemAbility to translate AI hype into real, scalable business valueLeadership & ExecutionStrong operator with a bias for accountability and resultsExperience leading cross-functional transformation initiativesAbility to balance strategy with hands-on executionExceptional communication and stakeholder management skillsSuccess Metrics (First 6-12 Months)Improved on-time product delivery and release predictabilitySuccessful launch and early market traction of new platformMeasurable improvements in customer satisfaction and retentionClear and adopted AI roadmap with delivered use cases and ROIIncreased engineering velocity and product qualityStrong leadership team in place across Product and EngineeringDemonstrated linkage between product initiatives and revenue, retention, or expansion outcomesWhat VertexOne has to offer:Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs)401K matchFlexible PTOEmployee recognition platform with monetary rewards100% Remote work environmentInitial work from home stipendLeadership/Coaching training programsFree access to Bizlibrary for unlimited professional developmentEmployee Assistance Program (EAP) with counseling sessions available 24/7Health and wellbeing programsPaid parental leaveEmployee bonus referral programEmployee Discount ProgramAbout VertexOne:VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.Equal Opportunity Employer:VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.Originally posted on Himalayas

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.Chief Product & Technology Officer (CPTO)Company Overview We are at a pivotal inflection point: modernizing a portfolio of legacy products while bringing a new, next-generation platform to market. We are focused on accelerating product innovation, improving delivery predictability, and driving scalable growth. Role Overview The Chief Product & Technology Officer (CPTO) is a critical member of the executive leadership team, responsible for unifying product management, engineering, architecture, and AI strategy under a single vision. This leader will balance operational rigor and execution discipline with innovation and transformation, ensuring the company delivers on current commitments while successfully launching and scaling its next-generation platform. The CPTO will play a central role in improving speed-to-market, product quality, and customer value realization, while embedding AI capabilities across both internal operations and customer-facing products.Key ResponsibilitiesProduct Strategy & Portfolio ManagementDefine and execute a clear multi-year product strategy across legacy and next-generation platformsRationalize and modernize the legacy portfolio while maximizing customer retention and profitabilityLead the successful launch, iteration, and scaling of the new product platformEnsure strong alignment between product roadmap, customer needs, and commercial prioritiesPartner with Sales, Marketing and Client Success on pricing, packaging, and monetization strategies that drive revenue growth and expansionTechnology & Engineering LeadershipLead all aspects of engineering, architecture, and platform reliabilityDrive improvements in delivery predictability, velocity, and qualityEstablish scalable, modern development practices (Agile maturity, DevOps, CI/CD)Ensure platform stability, security, and performance across all productsOwn technology investment prioritization, balancing innovation with operational excellenceAI Strategy & Execution (Internal + Product)Define and execute an enterprise AI strategy spanning:◦ Internal productivity (e.g., engineering efficiency, support automation, GTM enablement) ◦ Customer-facing product capabilities (e.g., intelligent workflows, predictive insights, automation)Identify and prioritize high-impact AI use cases with measurable ROIBuild or partner to develop AI/ML capabilities, including data infrastructure and governanceEnsure responsible, secure, and compliant use of AIProduct Development & Execution ExcellenceImprove on-time, high-quality product delivery and release predictabilityImplement clear metrics and accountability (e.g., roadmap adherence, cycle time, defect rates)Strengthen cross-functional collaboration between Product, Engineering, Customer Success, and SalesDrive a culture of ownership, transparency, and continuous improvementCustomer-Centric InnovationDeeply understand customer workflows and pain pointsEmbed customer feedback loops into product developmentPartner with Customer Success and Sales to improve adoption, retention, and expansionDeliver measurable business outcomes for customersLeadership & Team DevelopmentBuild and lead high-performing Product and Engineering organizationsUpgrade talent where needed; attract and retain top-tier leadersEstablish clear organizational structure, roles, and accountabilityFoster a culture of urgency, innovation, and disciplined executionExecutive EngagementServe as a key partner to the CEO and executive teamCommunicate product and technology strategy, progress, and risks to the CEOTranslate technical initiatives into clear business outcomesSupport due diligence, investor discussions, and strategic planning initiatives as requiredKey Qualifications Experience15+ years in product and/or technology leadership roles within SaaS or software companiesProven experience as a CPTO, CTO, CPO, or similar combined leadership roleTrack record of modernizing legacy platforms while launching new productsExperience in PE-backed or high-growth environments preferredDemonstrated success improving delivery execution and operational rigorAI & Data ExpertisePractical experience implementing AI/ML solutions in both internal operations and customer-facing productsStrong understanding of data platforms, governance, and AI tooling ecosystemAbility to translate AI hype into real, scalable business valueLeadership & ExecutionStrong operator with a bias for accountability and resultsExperience leading cross-functional transformation initiativesAbility to balance strategy with hands-on executionExceptional communication and stakeholder management skillsSuccess Metrics (First 6-12 Months)Improved on-time product delivery and release predictabilitySuccessful launch and early market traction of new platformMeasurable improvements in customer satisfaction and retentionClear and adopted AI roadmap with delivered use cases and ROIIncreased engineering velocity and product qualityStrong leadership team in place across Product and EngineeringDemonstrated linkage between product initiatives and revenue, retention, or expansion outcomesWhat VertexOne has to offer:Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs)401K matchFlexible PTOEmployee recognition platform with monetary rewards100% Remote work environmentInitial work from home stipendLeadership/Coaching training programsFree access to Bizlibrary for unlimited professional developmentEmployee Assistance Program (EAP) with counseling sessions available 24/7Health and wellbeing programsPaid parental leaveEmployee bonus referral programEmployee Discount ProgramAbout VertexOne:VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.Equal Opportunity Employer:VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.Originally posted on Himalayas