Customer Renewals Manager

Customer Renewals Manager @ AppFollowAbout AppFollowAppFollow helps mobile teams worldwide improve app performance and customer experience. Our platform provides tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights, empowering product, marketing, and support teams to make better decisions faster.About the RoleAs a Customer Renewals Manager, you will own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth.This role sits at the intersection of Customer Success, Sales, and Finance. Your mission is simple: protect and grow revenue by delivering a smooth, proactive, and value-driven renewal experience.You’ll work closely with Customer Success Managers, leveraging customer insights, product usage data, and health scores to identify risks early and uncover expansion opportunities.What You’ll DoRenewal Ownership & ExecutionManage the full renewal lifecycle for your portfolio, from early engagement to contract closureInitiate renewal conversations 60–90 days in advanceDrive timely closures, ideally before contract start datesRetention & GrowthMaximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)Identify upsell opportunitiesSupport and convert organic expansion requestsForecasting & Pipeline ManagementMaintain accurate renewal forecasts and pipeline visibility in CRM (Salesforce)Provide weekly projections on:Renewal outcomesUpsell potentialChurn riskTrack and act on key metrics like customer health, engagement, and usageCustomer Relationship ManagementBuild strong relationships with key stakeholdersClearly communicate product value and ROIAct as a trusted partner during renewal discussionsData-Driven Decision MakingUse customer data (usage, engagement, feedback, support signals) to:Identify risks earlyDrive renewal strategyInform expansion opportunitiesCross-Functional CollaborationPartner with Customer Success, Sales, Product, Finance, and Support teamsAlign on account strategy, risks, and growth opportunitiesShare customer insights to improve retention and product adoptionProcess ImprovementHelp build and refine the renewals function at AppFollowImprove workflows, segmentation, and operational efficiencyEnsure strong CRM hygiene and documentationWhat We’re Looking ForCore ExperienceExperience in renewals, Customer Success, or revenue-focused roles (CSM, SDR, BDR, Account Manager)Proven ability to drive retention and predictable renewalsComfortable managing commercial conversations and negotiationsSkills & MindsetStrong analytical and process-oriented thinkingExcellent communication and stakeholder management skillsProactive, organized, and results-drivenAbility to thrive in a fast-changing environmentHigh level of ownership and accountabilityTools & TechnicalExperience with Salesforce and ChurnZeroFamiliarity with customer success platforms and data-driven workflowsLanguagesFluent in English and SpanishAdditional languages are a strong plusWhy Join AppFollow?Opportunity to work in a growing, global SaaS company with a strong focus on customer success.Collaborate with a diverse, passionate, and remote-first team.Make a direct impact on retention and customer satisfaction in a key segment.Grow your career by owning strategic programs that scale success across thousands of customers.Benefit from our employee stock option program—everyone on the team has a stake in the company’s success.If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!Originally posted on Himalayas

Customer Renewals Manager @ AppFollowAbout AppFollowAppFollow helps mobile teams worldwide improve app performance and customer experience. Our platform provides tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights, empowering product, marketing, and support teams to make better decisions faster.About the RoleAs a Customer Renewals Manager, you will own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth.This role sits at the intersection of Customer Success, Sales, and Finance. Your mission is simple: protect and grow revenue by delivering a smooth, proactive, and value-driven renewal experience.You’ll work closely with Customer Success Managers, leveraging customer insights, product usage data, and health scores to identify risks early and uncover expansion opportunities.What You’ll DoRenewal Ownership & ExecutionManage the full renewal lifecycle for your portfolio, from early engagement to contract closureInitiate renewal conversations 60–90 days in advanceDrive timely closures, ideally before contract start datesRetention & GrowthMaximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)Identify upsell opportunitiesSupport and convert organic expansion requestsForecasting & Pipeline ManagementMaintain accurate renewal forecasts and pipeline visibility in CRM (Salesforce)Provide weekly projections on:Renewal outcomesUpsell potentialChurn riskTrack and act on key metrics like customer health, engagement, and usageCustomer Relationship ManagementBuild strong relationships with key stakeholdersClearly communicate product value and ROIAct as a trusted partner during renewal discussionsData-Driven Decision MakingUse customer data (usage, engagement, feedback, support signals) to:Identify risks earlyDrive renewal strategyInform expansion opportunitiesCross-Functional CollaborationPartner with Customer Success, Sales, Product, Finance, and Support teamsAlign on account strategy, risks, and growth opportunitiesShare customer insights to improve retention and product adoptionProcess ImprovementHelp build and refine the renewals function at AppFollowImprove workflows, segmentation, and operational efficiencyEnsure strong CRM hygiene and documentationWhat We’re Looking ForCore ExperienceExperience in renewals, Customer Success, or revenue-focused roles (CSM, SDR, BDR, Account Manager)Proven ability to drive retention and predictable renewalsComfortable managing commercial conversations and negotiationsSkills & MindsetStrong analytical and process-oriented thinkingExcellent communication and stakeholder management skillsProactive, organized, and results-drivenAbility to thrive in a fast-changing environmentHigh level of ownership and accountabilityTools & TechnicalExperience with Salesforce and ChurnZeroFamiliarity with customer success platforms and data-driven workflowsLanguagesFluent in English and SpanishAdditional languages are a strong plusWhy Join AppFollow?Opportunity to work in a growing, global SaaS company with a strong focus on customer success.Collaborate with a diverse, passionate, and remote-first team.Make a direct impact on retention and customer satisfaction in a key segment.Grow your career by owning strategic programs that scale success across thousands of customers.Benefit from our employee stock option program—everyone on the team has a stake in the company’s success.If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!Originally posted on Himalayas