Customer Success Manager
Source: Himalayas
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Canals AI is seeking a Customer Success Manager to manage post-sale relationships for a portfolio of accounts in a fully remote, AI-focused startup. The role requires 5-8 years of B2B SaaS customer success experience, particularly in building processes from scratch in an early-stage environment, and strong technical communication skills.
Job Description
Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.Requirements5-8 years in Customer Success for a B2B SaaS productExperience working in an early-stage startup and building playbooks, processes, or systems from scratchStrong communication and relationship-building skills across all levels of an organizationComfortable explaining technical concepts to non-technical audiencesOrganized, analytical, and proactiveBenefitsFlexible work environmentStrong engineering cultureCulture of ownershipReal-world impactStellar product-market fitOriginally posted on Himalayas
Full Description
Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.Requirements5-8 years in Customer Success for a B2B SaaS productExperience working in an early-stage startup and building playbooks, processes, or systems from scratchStrong communication and relationship-building skills across all levels of an organizationComfortable explaining technical concepts to non-technical audiencesOrganized, analytical, and proactiveBenefitsFlexible work environmentStrong engineering cultureCulture of ownershipReal-world impactStellar product-market fitOriginally posted on Himalayas