Customer Success Manager

🚀 Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) – RemotePosition Type: Full-Time, RemoteWorking Hours: U.S. Client Business Hours💼 About the RoleWe’re hiring a proactive and relationship-driven Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue across a portfolio of accounts.This is not a support-only role.You will:manage client relationshipsdrive onboarding and adoptionidentify churn risks earlyown renewals and expansion opportunitiesimprove customer health and retentionYou’ll work closely with:salessupportproductleadership teamsto ensure customers achieve measurable value while expanding long-term account growth.If you think in terms of:retentionexpansioncustomer outcomesrevenue growthstrategic relationship managementthis role is a strong fit.🔥 What You’ll OwnOnboarding & Product AdoptionLead customer onboarding and implementation processesDefine customer success criteria and onboarding goalsConfigure accounts and deliver onboarding sessions or trainingEnsure smooth adoption and time-to-valueMonitor early usage and proactively close adoption gapsAccount & Relationship ManagementManage a portfolio of 20–40 client accountsAct as the primary point of contact for customer relationshipsBuild strong relationships with:stakeholdersdecision-makersexecutive contactsConduct:check-insstrategic reviewscustomer success callsQuarterly Business Reviews (QBRs)Proactive Client Engagement & RetentionMonitor account health using platforms such as:GainsightChurnZeroTotangoIdentify:churn riskslow adoptionexpansion opportunitiesExecute:re-engagement strategiesretention playbookscustomer success initiativesEnsure customers consistently realize ROI and product valueSupport Coordination & Escalation ManagementTriage customer issues and coordinate internal escalationsWork closely with:support teamsproduct teamstechnical stakeholdersEnsure issues are fully resolved and communicated clearlyMaintain strong customer trust during issue resolutionRevenue Growth & RenewalsOwn:renewalsexpansion opportunitiesupsellscross-sellsCollaborate with sales teams on account growth strategiesPrepare:renewal documentationcontractsaccount recommendationsMaintain visibility into:renewal timelinesexpansion pipelineaccount risksReporting & Customer InsightsTrack and report:client health scoresusage metricsretention metricsrenewal statusexpansion opportunitiesCapture customer feedback and share insights internallyHelp improve:onboardingcustomer experienceretention processesproduct adoption strategies💻 Must-Have RequirementsExperience2–3+ years of experience in:Customer SuccessAccount ManagementClient-facing SaaS or service rolesProven experience:managing customer accountsdriving renewalsmaintaining client relationshipsTechnical & Operational SkillsExperience with:SalesforceHubSpotor similar CRM platformsExperience using customer success platforms such as:GainsightChurnZeroTotangoStrong presentation and communication skillsComfortable leading:QBRsdemosstrategic client reviewsStrong organizational and account management abilities⭐ Nice to Have3–5 years of CSM or Account Management experienceSaaS, B2B technology, or professional services backgroundFamiliarity with:NPSCSATcustomer health scoringExperience creating:customer playbooksclient deckscase studiesonboarding materials🧠 What Makes You a Strong FitYou think in:retentionexpansioncustomer outcomesYou balance:customer advocacybusiness goalsStrong executive presence and communication skillsHighly proactive and organizedAble to manage multiple accounts without losing visibilityStrong ownership mentality and accountabilityComfortable operating in fast-paced client environments📅 What a Typical Day Looks LikeReview dashboards for:at-risk accountsrenewal timelinesgrowth opportunitiesConduct:onboarding callscustomer check-insQBRsstrategic account reviewsCoordinate internally with:supportsalesproductTrack:customer healthrenewalsupsell opportunitiesUpdate CRM records and account notesPrepare recommendations and customer insightsIn short: You ensure customers achieve value, remain engaged, renew successfully, and continue growing with the business.📊 Key Metrics for Success (KPIs)Net Revenue Retention (NRR) ≥ 100%Renewal rate ≥ 90–95%Expansion and upsell revenue growthCustomer health score improvementProduct adoption and engagement metricsNPS / CSAT performanceReduced churn and improved retention🌟 Why This Role Stands OutDirect ownership of:retentionrenewalscustomer growthHigh-impact role across:productsalessupportcustomer experienceStrong exposure to customer strategy and revenue growthOpportunity to build long-term client relationshipsRemote flexibility with structured expectationsGrowth opportunities into:Senior Customer Success ManagerStrategic Account ManagementCustomer Success LeadershipRevenue Operations🧪 Interview ProcessInitial Phone ScreenVideo InterviewPractical Task (QBR / account strategy scenario)Client InterviewOffer & Background Verification👉 Apply NowIf you:build strong client relationshipsthink in retention and expansionproactively solve customer challengesdrive outcomes instead of just activitythis role is a strong fit for you.Originally posted on Himalayas

🚀 Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) – RemotePosition Type: Full-Time, RemoteWorking Hours: U.S. Client Business Hours💼 About the RoleWe’re hiring a proactive and relationship-driven Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue across a portfolio of accounts.This is not a support-only role.You will:manage client relationshipsdrive onboarding and adoptionidentify churn risks earlyown renewals and expansion opportunitiesimprove customer health and retentionYou’ll work closely with:salessupportproductleadership teamsto ensure customers achieve measurable value while expanding long-term account growth.If you think in terms of:retentionexpansioncustomer outcomesrevenue growthstrategic relationship managementthis role is a strong fit.🔥 What You’ll OwnOnboarding & Product AdoptionLead customer onboarding and implementation processesDefine customer success criteria and onboarding goalsConfigure accounts and deliver onboarding sessions or trainingEnsure smooth adoption and time-to-valueMonitor early usage and proactively close adoption gapsAccount & Relationship ManagementManage a portfolio of 20–40 client accountsAct as the primary point of contact for customer relationshipsBuild strong relationships with:stakeholdersdecision-makersexecutive contactsConduct:check-insstrategic reviewscustomer success callsQuarterly Business Reviews (QBRs)Proactive Client Engagement & RetentionMonitor account health using platforms such as:GainsightChurnZeroTotangoIdentify:churn riskslow adoptionexpansion opportunitiesExecute:re-engagement strategiesretention playbookscustomer success initiativesEnsure customers consistently realize ROI and product valueSupport Coordination & Escalation ManagementTriage customer issues and coordinate internal escalationsWork closely with:support teamsproduct teamstechnical stakeholdersEnsure issues are fully resolved and communicated clearlyMaintain strong customer trust during issue resolutionRevenue Growth & RenewalsOwn:renewalsexpansion opportunitiesupsellscross-sellsCollaborate with sales teams on account growth strategiesPrepare:renewal documentationcontractsaccount recommendationsMaintain visibility into:renewal timelinesexpansion pipelineaccount risksReporting & Customer InsightsTrack and report:client health scoresusage metricsretention metricsrenewal statusexpansion opportunitiesCapture customer feedback and share insights internallyHelp improve:onboardingcustomer experienceretention processesproduct adoption strategies💻 Must-Have RequirementsExperience2–3+ years of experience in:Customer SuccessAccount ManagementClient-facing SaaS or service rolesProven experience:managing customer accountsdriving renewalsmaintaining client relationshipsTechnical & Operational SkillsExperience with:SalesforceHubSpotor similar CRM platformsExperience using customer success platforms such as:GainsightChurnZeroTotangoStrong presentation and communication skillsComfortable leading:QBRsdemosstrategic client reviewsStrong organizational and account management abilities⭐ Nice to Have3–5 years of CSM or Account Management experienceSaaS, B2B technology, or professional services backgroundFamiliarity with:NPSCSATcustomer health scoringExperience creating:customer playbooksclient deckscase studiesonboarding materials🧠 What Makes You a Strong FitYou think in:retentionexpansioncustomer outcomesYou balance:customer advocacybusiness goalsStrong executive presence and communication skillsHighly proactive and organizedAble to manage multiple accounts without losing visibilityStrong ownership mentality and accountabilityComfortable operating in fast-paced client environments📅 What a Typical Day Looks LikeReview dashboards for:at-risk accountsrenewal timelinesgrowth opportunitiesConduct:onboarding callscustomer check-insQBRsstrategic account reviewsCoordinate internally with:supportsalesproductTrack:customer healthrenewalsupsell opportunitiesUpdate CRM records and account notesPrepare recommendations and customer insightsIn short: You ensure customers achieve value, remain engaged, renew successfully, and continue growing with the business.📊 Key Metrics for Success (KPIs)Net Revenue Retention (NRR) ≥ 100%Renewal rate ≥ 90–95%Expansion and upsell revenue growthCustomer health score improvementProduct adoption and engagement metricsNPS / CSAT performanceReduced churn and improved retention🌟 Why This Role Stands OutDirect ownership of:retentionrenewalscustomer growthHigh-impact role across:productsalessupportcustomer experienceStrong exposure to customer strategy and revenue growthOpportunity to build long-term client relationshipsRemote flexibility with structured expectationsGrowth opportunities into:Senior Customer Success ManagerStrategic Account ManagementCustomer Success LeadershipRevenue Operations🧪 Interview ProcessInitial Phone ScreenVideo InterviewPractical Task (QBR / account strategy scenario)Client InterviewOffer & Background Verification👉 Apply NowIf you:build strong client relationshipsthink in retention and expansionproactively solve customer challengesdrive outcomes instead of just activitythis role is a strong fit for you.Originally posted on Himalayas