EA-Senior Client Success Manager

US Salary Range: $98,300-$129,231About UsNGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.About the RoleThis position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently.This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff—leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact.Essential Position Functions and Responsibilities:Be on the Ground With ClientsServe as a trusted NGP VAN partner for clients during in-person events, trainings, and critical momentsLead in-person trainings and workshops for campaigns and organizations using NGP VANBuild real relationships with organizers, fundraisers, and campaign staff — not just email threadsRepresent NGP VAN professionally at conferences, summits, and client-hosted eventsUnderstand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)Training Design & CurriculumCollaborate with Product, Support, and Client Success teams to develop and update training materialsCustomize curricula to reflect client use cases, election timelines, and organizing strategiesEnsure trainings align with best practices in adult learning, accessibility, and inclusive facilitationLogistics & ExecutionCoordinate travel, scheduling, materials, and on-site logistics for trainings and eventsPrepare training environments, including databases, user access, and demo scenariosDocument client interactions, training outcomes, and follow-ups in internal systemsFeedback & Continuous ImprovementGather feedback from clients during and after trainings to assess effectivenessIdentify recurring pain points, feature gaps, or training needs and share insights with internal teamsContribute to improving NGP VAN’s overall training strategy and client experienceKnowledge, Skills & Abilities:Experience supporting or working with unions, campaigns, or advocacy organizations.Proficiency with EveryAction, NGP, and organizing tools.Effective communicator able to navigate challenging conversations.Capable of managing multiple priorities with strong organizational skills.What Success Looks LikeClients leave trainings feeling confident and capable using NGP VAN toolsIn-person events and trainings run smoothly and receive strong client feedbackCampaigns and organizations are better prepared for key moments like launches and GOTVStrong collaboration and communication across NGP VAN teamsNGP VAN is seen as a trusted, on-the-ground partner—not just a software providerQualifications (Required and Preferred): Required2–5 years of experience in client services, training, organizing, or event-based roles2-3 cycles of political experienceHands-on experience facilitating in-person trainings or workshopsStrong public speaking and group facilitation skillsExcellent organizational and time-management abilitiesComfort with frequent travel and working evenings or weekends during campaign cyclesAbility to build trust quickly and work effectively with diverse audiences under pressurePreferredExperience using NGP VAN or VAN in a campaign, nonprofit, or advocacy settingBackground in political campaigns, nonprofit organizing, or progressive advocacyExperience supporting large-scale trainings, campaign launches, or GOTV effortsFamiliarity with voter data, fundraising tools, or compliance-sensitive environmentsThis position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000.At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our CultureAt NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.Compensation & BenefitsWe offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. Equal Opportunity & AccommodationsAt NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.If you require a reasonable accommodation during the application process, please submit a request.Originally posted on Himalayas

US Salary Range: $98,300-$129,231About UsNGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.About the RoleThis position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently.This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff—leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact.Essential Position Functions and Responsibilities:Be on the Ground With ClientsServe as a trusted NGP VAN partner for clients during in-person events, trainings, and critical momentsLead in-person trainings and workshops for campaigns and organizations using NGP VANBuild real relationships with organizers, fundraisers, and campaign staff — not just email threadsRepresent NGP VAN professionally at conferences, summits, and client-hosted eventsUnderstand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)Training Design & CurriculumCollaborate with Product, Support, and Client Success teams to develop and update training materialsCustomize curricula to reflect client use cases, election timelines, and organizing strategiesEnsure trainings align with best practices in adult learning, accessibility, and inclusive facilitationLogistics & ExecutionCoordinate travel, scheduling, materials, and on-site logistics for trainings and eventsPrepare training environments, including databases, user access, and demo scenariosDocument client interactions, training outcomes, and follow-ups in internal systemsFeedback & Continuous ImprovementGather feedback from clients during and after trainings to assess effectivenessIdentify recurring pain points, feature gaps, or training needs and share insights with internal teamsContribute to improving NGP VAN’s overall training strategy and client experienceKnowledge, Skills & Abilities:Experience supporting or working with unions, campaigns, or advocacy organizations.Proficiency with EveryAction, NGP, and organizing tools.Effective communicator able to navigate challenging conversations.Capable of managing multiple priorities with strong organizational skills.What Success Looks LikeClients leave trainings feeling confident and capable using NGP VAN toolsIn-person events and trainings run smoothly and receive strong client feedbackCampaigns and organizations are better prepared for key moments like launches and GOTVStrong collaboration and communication across NGP VAN teamsNGP VAN is seen as a trusted, on-the-ground partner—not just a software providerQualifications (Required and Preferred): Required2–5 years of experience in client services, training, organizing, or event-based roles2-3 cycles of political experienceHands-on experience facilitating in-person trainings or workshopsStrong public speaking and group facilitation skillsExcellent organizational and time-management abilitiesComfort with frequent travel and working evenings or weekends during campaign cyclesAbility to build trust quickly and work effectively with diverse audiences under pressurePreferredExperience using NGP VAN or VAN in a campaign, nonprofit, or advocacy settingBackground in political campaigns, nonprofit organizing, or progressive advocacyExperience supporting large-scale trainings, campaign launches, or GOTV effortsFamiliarity with voter data, fundraising tools, or compliance-sensitive environmentsThis position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000.At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our CultureAt NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.Compensation & BenefitsWe offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. Equal Opportunity & AccommodationsAt NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.If you require a reasonable accommodation during the application process, please submit a request.Originally posted on Himalayas