FT Customer Support Specialist - Work From Home
Source: Himalayas
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HealthMark Group is hiring a full-time, remote Customer Support Specialist to handle inbound calls, manage support tickets in Zendesk, and troubleshoot user issues. This role offers competitive pay, benefits, and the opportunity to work from anywhere in the U.S.
Job Description
[Customer Service / Remote] - Anywhere in U.S. / $25+ per hour / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at HealthMark Group, you will: Respond promptly and professionally to inbound phone calls and customer inquiries; Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution; Troubleshoot user issues related to data transfers, network connectivity, and general product use; Provide clear guidance on product features, differences, and appropriate usage; Accurately record support interactions, resolutions, and recurring issues in internal knowledge basesHiring Immediately >>Originally posted on Himalayas
Full Description
[Customer Service / Remote] - Anywhere in U.S. / $25+ per hour / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at HealthMark Group, you will: Respond promptly and professionally to inbound phone calls and customer inquiries; Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution; Troubleshoot user issues related to data transfers, network connectivity, and general product use; Provide clear guidance on product features, differences, and appropriate usage; Accurately record support interactions, resolutions, and recurring issues in internal knowledge basesHiring Immediately >>Originally posted on Himalayas