Instructor/Consultant

Job Summary:The Professional Services Specialist works closely with clients and internal teams to deliver high-quality professional services that support the successful implementation and ongoing use of Andar Software solutions. This role is responsible for planning and executing projects, delivering end-user training, producing documentation and reports, and providing consultative support throughout the customer lifecycle. The Specialist manages multiple concurrent engagements, applies agile and lean project management practices, and builds strong collaborative relationships with a diverse client base across North America. This position is fully remote, with occasional travel required to support client training and project delivery.Job Description:TITLE: Professional Services SpecialistPOSITION REPORTS TO: Manager of Professional ServicesSUMMARYTo work closely with clients and colleagues, delivering a range of professional services, including project management, training, report writing, documentation and consulting and data conversions. You will, as required, be called upon to assist colleagues with projects across North America.EDUCATIONMinimum Bachelors-level degree in Information Systems, Business Studies, or equivalent technical training.JOB REQUIREMENTSProven skills in project managementProven skill interacting directly with a diverse client base on project management, case management, and supportAbility to apply agile and lean approaches to the design of work, including project managementKnowledge of either Crystal Reports or SSRS for report design a plusProven skill developing end user training curricula and/or delivering end user trainingProduction of end-user documentationPreferred: knowledge of MS SQL Server and T-SQLSome domain knowledge of federated giving or intermediary funder organizationsAt least two years’ experience managing information system implementationsAt least two years’ experience designing and/or delivering trainingPreferred: at least two years’ experience working in a federated giving or intermediary funder organizationJOB RESPONSIBILITIESPlan and execute professional services projects, working collaboratively with clients and Andar Software colleagues Deliver a wide range of professional services, including training, producing user documentation, managing projects, and designing reports, using agreed methods and toolsManage multiple concurrent projects, working to ensure completion to agreed standards of time, cost, and qualityDevelop close collaborative relationships with clients while working within the agreed scope of project deliverablesAssist with the design and delivery of training courses and training materialsAssist with the production of end user documentationAssist with client support for Andar Software clientsA willingness to occasionally travel to client sites to deliver trainingOther duties as assignedREQUIREMENTS100% Remote in Canada or United States of AmericaVerbal and written fluency in EnglishABOUT ANDAR SOFTWAREOver the past 40 years Andar Software has helped nonprofit organizations of all sizes do more with less by providing more efficient ways to get their jobs done through technology, backed by our commitment to customer service. Our solutions, services, and staff embody our company values of honesty, respect, collaboration, continuous improvement, and passion for helping our communities.Andar Software is a part of Volaris Group, an Operating Group of Constellation Software Inc. Volaris Group provides specialized, mission-critical enterprise software solutions to a variety of vertical markets around the world. Constellation Software Inc. (CSI) is an international provider of market-leading software and services to several industries in both the public and private sectors – and is publicly traded on the TSX (Toronto Stock Exchange.)Worker Type:RegularNumber of Openings Available:1Originally posted on Himalayas

Job Summary:The Professional Services Specialist works closely with clients and internal teams to deliver high-quality professional services that support the successful implementation and ongoing use of Andar Software solutions. This role is responsible for planning and executing projects, delivering end-user training, producing documentation and reports, and providing consultative support throughout the customer lifecycle. The Specialist manages multiple concurrent engagements, applies agile and lean project management practices, and builds strong collaborative relationships with a diverse client base across North America. This position is fully remote, with occasional travel required to support client training and project delivery.Job Description:TITLE: Professional Services SpecialistPOSITION REPORTS TO: Manager of Professional ServicesSUMMARYTo work closely with clients and colleagues, delivering a range of professional services, including project management, training, report writing, documentation and consulting and data conversions. You will, as required, be called upon to assist colleagues with projects across North America.EDUCATIONMinimum Bachelors-level degree in Information Systems, Business Studies, or equivalent technical training.JOB REQUIREMENTSProven skills in project managementProven skill interacting directly with a diverse client base on project management, case management, and supportAbility to apply agile and lean approaches to the design of work, including project managementKnowledge of either Crystal Reports or SSRS for report design a plusProven skill developing end user training curricula and/or delivering end user trainingProduction of end-user documentationPreferred: knowledge of MS SQL Server and T-SQLSome domain knowledge of federated giving or intermediary funder organizationsAt least two years’ experience managing information system implementationsAt least two years’ experience designing and/or delivering trainingPreferred: at least two years’ experience working in a federated giving or intermediary funder organizationJOB RESPONSIBILITIESPlan and execute professional services projects, working collaboratively with clients and Andar Software colleagues Deliver a wide range of professional services, including training, producing user documentation, managing projects, and designing reports, using agreed methods and toolsManage multiple concurrent projects, working to ensure completion to agreed standards of time, cost, and qualityDevelop close collaborative relationships with clients while working within the agreed scope of project deliverablesAssist with the design and delivery of training courses and training materialsAssist with the production of end user documentationAssist with client support for Andar Software clientsA willingness to occasionally travel to client sites to deliver trainingOther duties as assignedREQUIREMENTS100% Remote in Canada or United States of AmericaVerbal and written fluency in EnglishABOUT ANDAR SOFTWAREOver the past 40 years Andar Software has helped nonprofit organizations of all sizes do more with less by providing more efficient ways to get their jobs done through technology, backed by our commitment to customer service. Our solutions, services, and staff embody our company values of honesty, respect, collaboration, continuous improvement, and passion for helping our communities.Andar Software is a part of Volaris Group, an Operating Group of Constellation Software Inc. Volaris Group provides specialized, mission-critical enterprise software solutions to a variety of vertical markets around the world. Constellation Software Inc. (CSI) is an international provider of market-leading software and services to several industries in both the public and private sectors – and is publicly traded on the TSX (Toronto Stock Exchange.)Worker Type:RegularNumber of Openings Available:1Originally posted on Himalayas