IT Support

We are looking for an IT Support specialist to own the technical infrastructure that runs Valerie's day-to-day operations. This role sits at the intersection of internal tools, marketing technology, and workspace management responsible for keeping our systems connected, accessible, and scalable as we onboard new brands and grow the team.The ideal candidate is hands-on, systems-minded, and comfortable managing multiple SaaS platforms across operations, brand execution, and martech.AccountabilitiesProject & Workflow Management (Monday.com)Set up and maintain Valerie's Monday.com workspace across three board structures: individual UI boards (per team member), POD and brand boards (brand level tracking), and COE dashboard (execution team tasks)Design board templates, automations, and workflows that standardize task management across brandsOnboard team members, configure permissions, and train users on the platformContinuously refine board structures based on team feedback and scale requirementsMartech Stack ManagementManage SaaS subscriptions and access for Valerie's martech stackSet up access, configuration, and execution for the martech stackTrack usage, renewals, and cost optimization across the stackEvaluate and onboard new martech tools as brand requirements evolveManage Valerie's martech stack user access, provisioning, integrations, and cost tracking across the portfolio of tools (Polar Analytics, and others as the stack grows)Workspace & Collaboration ToolsAdminister Microsoft Teams across the organization, user management, channels, meeting rooms, recording and transcription configurationManage internal apps and tools used across Valerie operations (SharePoint, Outlook, OneDrive, and related Microsoft 365 services)Maintain Valerie's internal SaaS stack, Claude, Figma, Canva, and other team tools; including shared mailbox configurations and team-level accessSupport new tool rollouts and integrations as the team adopts themSupport & OperationsFirst line of support for all IT, tooling, and access issues across the teamTroubleshoot platform issues, escalate to vendors where requiredMaintain documentation for all tools, access protocols, and internal processesSupport onboarding of new team members, provisioning accounts, access, and tool trainingQualifications & SkillsMust Have:Core Platform Experience5+ years of hands-on experience managing SaaS platforms in a startup or scale-up environmentDemonstrated expertise in Monday.com board design, automations, integrations, and user management (candidates without Monday.com experience must show comparable project management platform experience: Asana, ClickUp, Jira)Strong working knowledge of Microsoft 365 administration,teams, Outlook, SharePoint, OneDriveExperience managing multi-user SaaS subscriptions and access controlsSystems ThinkingAbility to design scalable workflows and board structures, not just execute instructionsExperience setting up systems from scratch in a fast-moving environmentStrong documentation habitsSupport & TroubleshootingProven ability to triage and resolve IT issues across a distributed teamComfortable working across multiple time zones (Valerie operates on Singapore time)Clear written and verbal communication; able to explain technical concepts to non-technical usersMartech FamiliarityExposure to marketing technology stacks; analytics tools, CRM platforms, ad management toolsUnderstanding of API-based integrations between SaaS platformsFamiliarity with tools like Polar Analytics, Triple Whale, or similar e-commerce analytics platforms is a plusGood to HaveExperience in an agency, DTC brand, or multi-brand operating environmentFamiliarity with e-commerce platforms (Shopify, Amazon Seller Central)Basic scripting or automation experience (Zapier, Make, Power Automate)Understanding of IT security basics; SSO, 2FA, access hygieneWhat Success Looks Like:Platform adoption:Monday.com fully operational across all three board structures, with active team usageSystem uptime: Minimal disruption to team workflows from tool or access issuesResponse time: Time to resolution on IT and access ticketsDocumentation coverage: All tools, processes, and access protocols clearly documentedCost efficiency: Martech spend optimised against usage and valueOnboarding speed: Time to full tool access for new team membersStakeholder satisfaction: Team feedback on IT support quality and platform experienceScalability readiness: Systems built to handle brand and team growth without reworkOwnership & execution: Ability to independently identify issues, propose solutions, and implementCompany Values Alignment: Ownership, accountability, execution excellenceOriginally posted on Himalayas

We are looking for an IT Support specialist to own the technical infrastructure that runs Valerie's day-to-day operations. This role sits at the intersection of internal tools, marketing technology, and workspace management responsible for keeping our systems connected, accessible, and scalable as we onboard new brands and grow the team.The ideal candidate is hands-on, systems-minded, and comfortable managing multiple SaaS platforms across operations, brand execution, and martech.AccountabilitiesProject & Workflow Management (Monday.com)Set up and maintain Valerie's Monday.com workspace across three board structures: individual UI boards (per team member), POD and brand boards (brand level tracking), and COE dashboard (execution team tasks)Design board templates, automations, and workflows that standardize task management across brandsOnboard team members, configure permissions, and train users on the platformContinuously refine board structures based on team feedback and scale requirementsMartech Stack ManagementManage SaaS subscriptions and access for Valerie's martech stackSet up access, configuration, and execution for the martech stackTrack usage, renewals, and cost optimization across the stackEvaluate and onboard new martech tools as brand requirements evolveManage Valerie's martech stack user access, provisioning, integrations, and cost tracking across the portfolio of tools (Polar Analytics, and others as the stack grows)Workspace & Collaboration ToolsAdminister Microsoft Teams across the organization, user management, channels, meeting rooms, recording and transcription configurationManage internal apps and tools used across Valerie operations (SharePoint, Outlook, OneDrive, and related Microsoft 365 services)Maintain Valerie's internal SaaS stack, Claude, Figma, Canva, and other team tools; including shared mailbox configurations and team-level accessSupport new tool rollouts and integrations as the team adopts themSupport & OperationsFirst line of support for all IT, tooling, and access issues across the teamTroubleshoot platform issues, escalate to vendors where requiredMaintain documentation for all tools, access protocols, and internal processesSupport onboarding of new team members, provisioning accounts, access, and tool trainingQualifications & SkillsMust Have:Core Platform Experience5+ years of hands-on experience managing SaaS platforms in a startup or scale-up environmentDemonstrated expertise in Monday.com board design, automations, integrations, and user management (candidates without Monday.com experience must show comparable project management platform experience: Asana, ClickUp, Jira)Strong working knowledge of Microsoft 365 administration,teams, Outlook, SharePoint, OneDriveExperience managing multi-user SaaS subscriptions and access controlsSystems ThinkingAbility to design scalable workflows and board structures, not just execute instructionsExperience setting up systems from scratch in a fast-moving environmentStrong documentation habitsSupport & TroubleshootingProven ability to triage and resolve IT issues across a distributed teamComfortable working across multiple time zones (Valerie operates on Singapore time)Clear written and verbal communication; able to explain technical concepts to non-technical usersMartech FamiliarityExposure to marketing technology stacks; analytics tools, CRM platforms, ad management toolsUnderstanding of API-based integrations between SaaS platformsFamiliarity with tools like Polar Analytics, Triple Whale, or similar e-commerce analytics platforms is a plusGood to HaveExperience in an agency, DTC brand, or multi-brand operating environmentFamiliarity with e-commerce platforms (Shopify, Amazon Seller Central)Basic scripting or automation experience (Zapier, Make, Power Automate)Understanding of IT security basics; SSO, 2FA, access hygieneWhat Success Looks Like:Platform adoption:Monday.com fully operational across all three board structures, with active team usageSystem uptime: Minimal disruption to team workflows from tool or access issuesResponse time: Time to resolution on IT and access ticketsDocumentation coverage: All tools, processes, and access protocols clearly documentedCost efficiency: Martech spend optimised against usage and valueOnboarding speed: Time to full tool access for new team membersStakeholder satisfaction: Team feedback on IT support quality and platform experienceScalability readiness: Systems built to handle brand and team growth without reworkOwnership & execution: Ability to independently identify issues, propose solutions, and implementCompany Values Alignment: Ownership, accountability, execution excellenceOriginally posted on Himalayas