Key Account/Customer Success Manager

About Remi Health Remi Health is building the digital infrastructure layer for modern diagnostics in Europe. Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration. We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners. Tasks The Role We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment. You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales What you’ll do Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality). Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup. Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs. Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind. Requirements What we are looking for Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes Strong execution: you can scope, prioritize, and deliver without heavy process Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment High bar for quality where it matters: patients, compliance, trust, reliability Strong written + verbal communication in German & English Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics) Nice to have Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations Experience scaling B2B products/integrations, workflows, or partner programs Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code) Benefits Why you’ll love working here Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics Infrastructure problems: you’ll build systems that scale — not one-off projects High ownership: you’ll have autonomy, direct feedback loops, and fast decisions Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat Berlin base: Ku'damm office with hybrid working Compensation & benefits Competitive salary (based on level and experience) Optional: equity/VSOP if offered Flexible working hours Equipment budget Team events / offsites Our hiring process We run a clear, structured process so you always know what’s next: 15-min founder call (department founder) Deepdive interview in person (1 Founder + department lead) Case study (task/presentation/spreadsheet depending on role) Team loop (in person) Find Jobs in Germany on Arbeitnow

About Remi Health Remi Health is building the digital infrastructure layer for modern diagnostics in Europe. Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration. We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners. Tasks The Role We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment. You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales What you’ll do Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality). Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup. Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs. Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind. Requirements What we are looking for Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes Strong execution: you can scope, prioritize, and deliver without heavy process Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment High bar for quality where it matters: patients, compliance, trust, reliability Strong written + verbal communication in German & English Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics) Nice to have Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations Experience scaling B2B products/integrations, workflows, or partner programs Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code) Benefits Why you’ll love working here Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics Infrastructure problems: you’ll build systems that scale — not one-off projects High ownership: you’ll have autonomy, direct feedback loops, and fast decisions Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat Berlin base: Ku'damm office with hybrid working Compensation & benefits Competitive salary (based on level and experience) Optional: equity/VSOP if offered Flexible working hours Equipment budget Team events / offsites Our hiring process We run a clear, structured process so you always know what’s next: 15-min founder call (department founder) Deepdive interview in person (1 Founder + department lead) Case study (task/presentation/spreadsheet depending on role) Team loop (in person) Find Jobs in Germany on Arbeitnow