Legal Intake Specialist ( Remote, Night Shift)
Source: Himalayas
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LegalMatch.com is seeking a remote Legal Intake Specialist for their night shift in the Philippines. This role involves guiding potential clients through the legal intake process, following up on attorney responses, and managing client inquiries to ensure qualified leads receive the best possible support. The opportunity is ideal for individuals with strong communication skills, a proactive attitude, and a background in legal intake, customer service, or client success.
Job Description
Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible.Responsibilities:Make outbound calls to guide potential clients through legal intake.Follow up after attorney responses to encourage client engagement.Handle inbound inquiries and listen actively to client concerns.Record accurate client and case information in our CRM.Meet daily and weekly call and conversion goals.Represent LegalMatch clearly, professionally, and empathetically.Manage objections and rejections with professionalism.Participate in coaching and apply feedback actively.Collaborate with teammates to improve service delivery.Report any blockers or availability issues promptly.RequirementsBackground in legal intake, customer service, or client success.Excellent verbal communication and active listening skills.Comfortable with CRM tools and remote tech (PC, headset, internet).Can manage multiple tasks with minimal supervision.Experience with AI call tools is a plus.Law grads, paralegals, and career-shifters are welcome.We’re looking for someone who is:Be proactive and focused on resultsSolve complex problems, even under pressureHave a “can-do” attitude to resolve issues efficientlyPursue continuous improvement in processes and systemsWork well with teams and communicate effectivelyAt LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!Originally posted on Himalayas
Full Description
Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible.Responsibilities:Make outbound calls to guide potential clients through legal intake.Follow up after attorney responses to encourage client engagement.Handle inbound inquiries and listen actively to client concerns.Record accurate client and case information in our CRM.Meet daily and weekly call and conversion goals.Represent LegalMatch clearly, professionally, and empathetically.Manage objections and rejections with professionalism.Participate in coaching and apply feedback actively.Collaborate with teammates to improve service delivery.Report any blockers or availability issues promptly.RequirementsBackground in legal intake, customer service, or client success.Excellent verbal communication and active listening skills.Comfortable with CRM tools and remote tech (PC, headset, internet).Can manage multiple tasks with minimal supervision.Experience with AI call tools is a plus.Law grads, paralegals, and career-shifters are welcome.We’re looking for someone who is:Be proactive and focused on resultsSolve complex problems, even under pressureHave a “can-do” attitude to resolve issues efficientlyPursue continuous improvement in processes and systemsWork well with teams and communicate effectivelyAt LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!Originally posted on Himalayas