Life Solutions Customer Service Representative (Remote, any state, US)

Location Designation: Fully Remote This position requires you to be bilingual in Mandarin or Cantonese.Life Solutions Customer Service ProfessionalRole OverviewNew York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required.What You'll DoServe as the first point of contact for customers, handling both routine and complex inquiriesResolve customer issues efficiently while reducing customer effort and driving positive outcomesAssist customers with policy-related transactions such as payments, withdrawals, and general policy inquiriesCommunicate clearly and professionally with customers via phone and written channelsDeliver high-quality service that reflects New York Life’s brand and commitment to excellenceWork independently and collaboratively in a fast-paced, customer-focused environmentAttend up to two on-site workdays per quarter following completion of trainingWhat You’ll Bring:Required SkillsHigh School diploma or GED required; associate or bachelor’s degree preferredCustomer service or problem-solving experience preferredStrong verbal and written communication skillsAbility to interpret customer needs, identify solutions, and take ownership of issuesEthical, accountable, and sound decision-making skillsProficient computer skills with the ability to multitaskSpanish speaking preferred but not required. Training & DevelopmentNew York Life provides a comprehensive, paid training program that covers life insurance products, policy provisions, systems, and customer service skills. Ongoing coaching, feedback, and mentoring support your success, including up to 20 days of on-site training for face-to-face learning.With New York Life’s financial strength and long-standing commitment to development, many Customer Service Professionals advance into new roles within 12–24 months.Compensation & BenefitsCompetitive full-time base salaryOvertime eligibility and annual bonus potentialComprehensive benefits package, including:Medical, Dental, and Vision coveragePaid vacation and holidays401(k) with company match and pension planStudent loan repayment and tuition reimbursementFlexible spending and health savings optionsDiscounted fitness membershipsScheduleFull-time, Monday through FridayNo weekendsOur schedules start and end somewhere between 7:45 am EST and 7:15 pm EST.Pay TransparencySalary Range: $43,000-$45,045 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.Visit ourNewsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 93384Originally posted on Himalayas

Location Designation: Fully Remote This position requires you to be bilingual in Mandarin or Cantonese.Life Solutions Customer Service ProfessionalRole OverviewNew York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required.What You'll DoServe as the first point of contact for customers, handling both routine and complex inquiriesResolve customer issues efficiently while reducing customer effort and driving positive outcomesAssist customers with policy-related transactions such as payments, withdrawals, and general policy inquiriesCommunicate clearly and professionally with customers via phone and written channelsDeliver high-quality service that reflects New York Life’s brand and commitment to excellenceWork independently and collaboratively in a fast-paced, customer-focused environmentAttend up to two on-site workdays per quarter following completion of trainingWhat You’ll Bring:Required SkillsHigh School diploma or GED required; associate or bachelor’s degree preferredCustomer service or problem-solving experience preferredStrong verbal and written communication skillsAbility to interpret customer needs, identify solutions, and take ownership of issuesEthical, accountable, and sound decision-making skillsProficient computer skills with the ability to multitaskSpanish speaking preferred but not required. Training & DevelopmentNew York Life provides a comprehensive, paid training program that covers life insurance products, policy provisions, systems, and customer service skills. Ongoing coaching, feedback, and mentoring support your success, including up to 20 days of on-site training for face-to-face learning.With New York Life’s financial strength and long-standing commitment to development, many Customer Service Professionals advance into new roles within 12–24 months.Compensation & BenefitsCompetitive full-time base salaryOvertime eligibility and annual bonus potentialComprehensive benefits package, including:Medical, Dental, and Vision coveragePaid vacation and holidays401(k) with company match and pension planStudent loan repayment and tuition reimbursementFlexible spending and health savings optionsDiscounted fitness membershipsScheduleFull-time, Monday through FridayNo weekendsOur schedules start and end somewhere between 7:45 am EST and 7:15 pm EST.Pay TransparencySalary Range: $43,000-$45,045 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.Visit ourNewsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 93384Originally posted on Himalayas