Manager, Clinical Services Consultant

ABOUT THIS POSITIONThe Manager, Clinical Product Consultants, is responsible for supporting the day-to-day operations, performance, and engagement of Clinical Product Consultants. This role functions as a frontline leader and working manager, providing mentorship, guidance, and operational oversight while maintaining visibility into client activity and team performance. The Manager plays a key role in reinforcing standardized workflows, supporting execution of leadership priorities, and ensuring the timely and appropriate escalation of client concerns to the Director of Clinical Services in accordance with organizational protocols.WHAT YOU'LL DOPerformance ManagementReinforce performance expectations throughongoing coaching, mentorship, and real-time feedbackin alignment with established workflows and best practicesMonitor team quality and consistency as part of day-to-day support, identifying opportunities for improvement and guiding staff toward expected performance standardsSupport the development of new employees through structured onboarding, targeted coaching, and reinforcement of core competenciesProvide input to the Director on individual and team performance trends, including observational insights and supporting documentation for the annual performance management processClient & Team AwarenessMaintain ongoingawareness of client activity and overall account healthacross the CPC teamConduct regular check-ins(1:1 meetings)toreviewclient status, workload, and potential risksEnsure visibility into operational performance without directing client strategy or decision-makingIdentify trends or emerging concerns and communicate appropriately to leadershipEscalationsEnsure CPCsescalate all client concerns directly to the Director of Clinical Servicesin a timely mannerthrough SBAR. Assist CPCs with SBAR formulation and development.Reinforce adherence to escalation protocols (refer to internal escalation policy)Providecontext or input when requestedby leadershipWorking Manager ResponsibilitiesManage an assigned portfolio of client accountsProvide clinical product support and maintainprofessional client relationshipsDemonstrate and modelbest practices in client engagement and service deliveryAdministrative & Operational OversightReview and approveteam PTO requests, ensuring adequate coverageacross clientsMonitor team schedules and workloads to maintainbalanced resource allocationSupport continuity of operations through effective coordination of team availabilitySupport the development of department policies and procedures with Director oversightOther duties/projects as assigned by Director Execution SupportSupport and reinforce execution ofDirector-defined priorities, workflows, and initiativesAssist CPCs in navigating daily operational challengesPromote consistency in workflow execution and adherence to established processesResponsibilities Retained by Director of Clinical ServicesOwnership ofall client escalations and related decisionsFinal authority onclient strategy, prioritization, and risk mitigationWHAT YOU'LL NEEDMinimum QualificationsBachelor's degree in nursing(Registered Nurse)Minimum of 5 years of experience in CDI, utilization management, or related clinical servicesCDI:CCDS, CDIP, or equivalent certificationUM: CCM or ACMPrior experience inmanagement,mentorship, coaching, or informal leadership rolesStrong communication, organizational, and problem-solving skillsDemonstrated ability to balance individual responsibilities with team supportPreferred QualificationsExperience working/consultingwith healthcare technology or AI-enabled platformsMaster's degree in nursing(Registered Nurse)ABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow Waystar" rel="nofollow ugc noopener noreferrer" target="_blank">@Waystaron Twitter.WAYSTAR PERKSCompetitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidaysPaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groupsWaystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Originally posted on Himalayas

ABOUT THIS POSITIONThe Manager, Clinical Product Consultants, is responsible for supporting the day-to-day operations, performance, and engagement of Clinical Product Consultants. This role functions as a frontline leader and working manager, providing mentorship, guidance, and operational oversight while maintaining visibility into client activity and team performance. The Manager plays a key role in reinforcing standardized workflows, supporting execution of leadership priorities, and ensuring the timely and appropriate escalation of client concerns to the Director of Clinical Services in accordance with organizational protocols.WHAT YOU'LL DOPerformance ManagementReinforce performance expectations throughongoing coaching, mentorship, and real-time feedbackin alignment with established workflows and best practicesMonitor team quality and consistency as part of day-to-day support, identifying opportunities for improvement and guiding staff toward expected performance standardsSupport the development of new employees through structured onboarding, targeted coaching, and reinforcement of core competenciesProvide input to the Director on individual and team performance trends, including observational insights and supporting documentation for the annual performance management processClient & Team AwarenessMaintain ongoingawareness of client activity and overall account healthacross the CPC teamConduct regular check-ins(1:1 meetings)toreviewclient status, workload, and potential risksEnsure visibility into operational performance without directing client strategy or decision-makingIdentify trends or emerging concerns and communicate appropriately to leadershipEscalationsEnsure CPCsescalate all client concerns directly to the Director of Clinical Servicesin a timely mannerthrough SBAR. Assist CPCs with SBAR formulation and development.Reinforce adherence to escalation protocols (refer to internal escalation policy)Providecontext or input when requestedby leadershipWorking Manager ResponsibilitiesManage an assigned portfolio of client accountsProvide clinical product support and maintainprofessional client relationshipsDemonstrate and modelbest practices in client engagement and service deliveryAdministrative & Operational OversightReview and approveteam PTO requests, ensuring adequate coverageacross clientsMonitor team schedules and workloads to maintainbalanced resource allocationSupport continuity of operations through effective coordination of team availabilitySupport the development of department policies and procedures with Director oversightOther duties/projects as assigned by Director Execution SupportSupport and reinforce execution ofDirector-defined priorities, workflows, and initiativesAssist CPCs in navigating daily operational challengesPromote consistency in workflow execution and adherence to established processesResponsibilities Retained by Director of Clinical ServicesOwnership ofall client escalations and related decisionsFinal authority onclient strategy, prioritization, and risk mitigationWHAT YOU'LL NEEDMinimum QualificationsBachelor's degree in nursing(Registered Nurse)Minimum of 5 years of experience in CDI, utilization management, or related clinical servicesCDI:CCDS, CDIP, or equivalent certificationUM: CCM or ACMPrior experience inmanagement,mentorship, coaching, or informal leadership rolesStrong communication, organizational, and problem-solving skillsDemonstrated ability to balance individual responsibilities with team supportPreferred QualificationsExperience working/consultingwith healthcare technology or AI-enabled platformsMaster's degree in nursing(Registered Nurse)ABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow Waystar" rel="nofollow ugc noopener noreferrer" target="_blank">@Waystaron Twitter.WAYSTAR PERKSCompetitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidaysPaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groupsWaystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Originally posted on Himalayas