Manager of Strategic Customer Success
Source: Himalayas
Tailor your resume to this posting—match keywords and layout for recruiters. Try Resume.io before you apply.
AI Summary Powered by Gemini
This role involves leading a team of Customer Success Managers to support Ashby's largest enterprise clients by building scalable processes and driving cross-functional advocacy. It is an ideal opportunity for a strategic leader to influence customer outcomes while benefiting from a generous 10-year stock option exercise window.
Job Description
Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers. RequirementsTeam Leadership & CoachingCustomer Journey ExpertiseUp Market MotionOperational MindsetCross-functional CollaborationProblem-Solving OrientationData-DrivenCustomer-First ThinkingLifecycle AwarenessBenefitsCompetitive compensation10-year exercise window for stock optionsUnlimited PTO with four weeks recommended per yearTwelve weeks of fully paid family leave$100/month education budgetExtended health benefitsGenerous equipment, software, and office furniture budgetOriginally posted on Himalayas
Full Description
Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers. RequirementsTeam Leadership & CoachingCustomer Journey ExpertiseUp Market MotionOperational MindsetCross-functional CollaborationProblem-Solving OrientationData-DrivenCustomer-First ThinkingLifecycle AwarenessBenefitsCompetitive compensation10-year exercise window for stock optionsUnlimited PTO with four weeks recommended per yearTwelve weeks of fully paid family leave$100/month education budgetExtended health benefitsGenerous equipment, software, and office furniture budgetOriginally posted on Himalayas