Manager, Patient Contact Center

Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service.Requirements3+ years of call center or contact center operations experience within healthcare or behavioral healthBachelor's degree in business administration, Communications, or a related field (optional)Strong leadership and people management skillsExpertise in call center technologies, CRM systems, and workforce management toolsProficient in Excel and data management toolsWorking knowledge of MS Office, Salesforce, and OutlookAnalytical skills for interpreting performance metrics and driving improvementsExcellent communication and problem-solving abilitiesAbility to manage large teams and influence cross-functional decisionsAbility to work in fast-paced, high-volume environmentsFamiliarity with compliance standards and quality assurance frameworksOrganization and time management skills with the ability to multitaskExperience in dealing with highly sensitive and confidential information in a discreet and appropriate mannerBenefitsMedical, dental, and vision insuranceEmployer paid life & long-term disability insuranceShort-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insuranceFlexible spending accounts (FSA) and health savings account (HSA) contributions401kOriginally posted on Himalayas

Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service.Requirements3+ years of call center or contact center operations experience within healthcare or behavioral healthBachelor's degree in business administration, Communications, or a related field (optional)Strong leadership and people management skillsExpertise in call center technologies, CRM systems, and workforce management toolsProficient in Excel and data management toolsWorking knowledge of MS Office, Salesforce, and OutlookAnalytical skills for interpreting performance metrics and driving improvementsExcellent communication and problem-solving abilitiesAbility to manage large teams and influence cross-functional decisionsAbility to work in fast-paced, high-volume environmentsFamiliarity with compliance standards and quality assurance frameworksOrganization and time management skills with the ability to multitaskExperience in dealing with highly sensitive and confidential information in a discreet and appropriate mannerBenefitsMedical, dental, and vision insuranceEmployer paid life & long-term disability insuranceShort-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insuranceFlexible spending accounts (FSA) and health savings account (HSA) contributions401kOriginally posted on Himalayas