Manager, Vocational Case Management

About Allsup, LLCAllsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.About the roleThe Manager of Vocational Case Management will manage personnel and functions within the Vocational Case Management department, as it relates to Allsup Employment Services Return to Work program, with the goal of helping Social Security Disability recipients retain self-sufficiency through gainful employment in the Ticket to Work Program.What you'll doLeads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities.Responsible for quality of service provided.Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees.Ability to use data and metrics to evaluate individual performance.Works closely with Director in carrying out responsibilities.Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals.Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives.Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. Monitors progress toward each team member’s goal.Maintain a department structure conducive to a high level of productivity.Evaluate current processes and encourage all team members to identify areas of opportunity or improvement.Create an environment of trust with employees and develop a team culture that motivates employees to succeed.Develop performance plans and conduct both informal and formal evaluations.Foster good communications within the department and work closely with other managers, supervisors and other staff members.Maintains strict confidentiality of beneficiary and Allsup Employment Services information.QualificationsBachelor's degree from an accredited university in Vocational Rehabilitation Counseling, or related field, Master’s degree preferredNational certification (CRC, CVE, NRC or CCM), preferredDemonstrated experience in management or supervision in managing programs that provide job placement employment counseling services to individuals with disabilitiesDemonstrated knowledge and experience with the Social Security Ticket to Work Program, including strong understanding of all program phases—Trial Work Period, Extended Period of Eligibility, and Expedited Reinstatement.Knowledge of the ADA and job accommodation processes preferredKnowledge of the Social Security disability process strongly preferredExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational and interpersonal skillsAbility to work in a team environment with remote employeesAbility to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientationGreat attention to detail, and results focusedMust pass Federal background check (including fingerprinting process)BenefitsHealth, Dental, and Vision Insurance401(K) MatchingShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time OffPaid HolidaysFlexible Spending and Health Savings AccountTuition ReimbursementPet InsuranceEmployee Assistance ProgramDISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law. Originally posted on Himalayas

About Allsup, LLCAllsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.About the roleThe Manager of Vocational Case Management will manage personnel and functions within the Vocational Case Management department, as it relates to Allsup Employment Services Return to Work program, with the goal of helping Social Security Disability recipients retain self-sufficiency through gainful employment in the Ticket to Work Program.What you'll doLeads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities.Responsible for quality of service provided.Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees.Ability to use data and metrics to evaluate individual performance.Works closely with Director in carrying out responsibilities.Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals.Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives.Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. Monitors progress toward each team member’s goal.Maintain a department structure conducive to a high level of productivity.Evaluate current processes and encourage all team members to identify areas of opportunity or improvement.Create an environment of trust with employees and develop a team culture that motivates employees to succeed.Develop performance plans and conduct both informal and formal evaluations.Foster good communications within the department and work closely with other managers, supervisors and other staff members.Maintains strict confidentiality of beneficiary and Allsup Employment Services information.QualificationsBachelor's degree from an accredited university in Vocational Rehabilitation Counseling, or related field, Master’s degree preferredNational certification (CRC, CVE, NRC or CCM), preferredDemonstrated experience in management or supervision in managing programs that provide job placement employment counseling services to individuals with disabilitiesDemonstrated knowledge and experience with the Social Security Ticket to Work Program, including strong understanding of all program phases—Trial Work Period, Extended Period of Eligibility, and Expedited Reinstatement.Knowledge of the ADA and job accommodation processes preferredKnowledge of the Social Security disability process strongly preferredExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational and interpersonal skillsAbility to work in a team environment with remote employeesAbility to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientationGreat attention to detail, and results focusedMust pass Federal background check (including fingerprinting process)BenefitsHealth, Dental, and Vision Insurance401(K) MatchingShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time OffPaid HolidaysFlexible Spending and Health Savings AccountTuition ReimbursementPet InsuranceEmployee Assistance ProgramDISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law. Originally posted on Himalayas