(native Portuguese) Technical Support Consultant (Brazil, remote)
Source: Himalayas
AI Summary Powered by Gemini
This role is for a Technical Support Consultant providing customer and technical support for a global Intelligent Support-as-a-Service leader. Key requirements include native Portuguese and excellent English, technical support experience, proficiency in operating systems and troubleshooting, and experience with ticketing systems. The opportunity is interesting due to its fully remote nature, international environment, compensation in USD, and focus on employee development.
Job Description
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support.RequirementsNative Portuguese and excellent English skills (at least C1 for both spoken and written)Technical Support experienceProficient in Windows, Linux, and MacOS, including fundamental diagnostic commandsSoftware troubleshooting and ability to handle and analyze log filesKnowledge of APIs and Webhooks for troubleshooting connection issuesAbility to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errorsExperience with ticketing systems (e.g., HubSpot, Jira)Ability to quickly learn the product ecosystem and follow precise proceduresExperience writing professional, well-structured notes on support casesStrong analytical thinking and research skillsWillingness to work a flexible schedulePositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)BenefitsFlexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal timeInternal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentCulture built on trust, with no time-tracking requirementsOriginally posted on Himalayas
Full Description
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support.RequirementsNative Portuguese and excellent English skills (at least C1 for both spoken and written)Technical Support experienceProficient in Windows, Linux, and MacOS, including fundamental diagnostic commandsSoftware troubleshooting and ability to handle and analyze log filesKnowledge of APIs and Webhooks for troubleshooting connection issuesAbility to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errorsExperience with ticketing systems (e.g., HubSpot, Jira)Ability to quickly learn the product ecosystem and follow precise proceduresExperience writing professional, well-structured notes on support casesStrong analytical thinking and research skillsWillingness to work a flexible schedulePositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)BenefitsFlexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal timeInternal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentCulture built on trust, with no time-tracking requirementsOriginally posted on Himalayas