Onsite Support-Technician (m/w/d) - 1383
Source: Arbeitnow
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This role involves providing onsite technical user support in Frankfurt am Main, focusing on first and second-level support for Windows Client, MS Office, and standard software. The opportunity is interesting due to its long-term nature within an international IT service project and the variety of tasks including walk-in center management and conference room support.
Job Description
We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project. You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support. Tasks Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services First- and second-level support for users regarding Windows Client, MS Office, and standard software Remote support for users and technicians Endpoint and Mobile Device Management (MDM) Staging and image loading, as well as managed deployments Conference room and meeting room support (audio/video equipment, connections, etc.) Asset clearing and documentation in the asset management system Coordination of hardware repairs with external service providers Warehousing & logistics for shipping and remote locations Requirements Experience as an on-site technician or in hardware and software support Strong skills in troubleshooting Windows client environments (on-premises) Basic knowledge of infrastructure topics (e.g., networks, cabling, patching) Strong service orientation, ability to work in a team, and a proactive approach Excellent written and spoken English skills (C1); German skills are a plus Willingness to work shifts and be on call Valid work permit/visa for Germany ITIL certification is a plus Find Jobs in Germany on Arbeitnow
Full Description
We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project. You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support. Tasks Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services First- and second-level support for users regarding Windows Client, MS Office, and standard software Remote support for users and technicians Endpoint and Mobile Device Management (MDM) Staging and image loading, as well as managed deployments Conference room and meeting room support (audio/video equipment, connections, etc.) Asset clearing and documentation in the asset management system Coordination of hardware repairs with external service providers Warehousing & logistics for shipping and remote locations Requirements Experience as an on-site technician or in hardware and software support Strong skills in troubleshooting Windows client environments (on-premises) Basic knowledge of infrastructure topics (e.g., networks, cabling, patching) Strong service orientation, ability to work in a team, and a proactive approach Excellent written and spoken English skills (C1); German skills are a plus Willingness to work shifts and be on call Valid work permit/visa for Germany ITIL certification is a plus Find Jobs in Germany on Arbeitnow