Operations Support Specialist - Freelance, Remote
Source: Himalayas
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This remote Operations Support Specialist role focuses on coordinating telecom field projects, managing documentation, and streamlining communication between field crews and internal stakeholders. It is an ideal opportunity for a detail-oriented professional to play a critical role in scaling operations for a growing infrastructure contractor.
Job Description
About the ClientOur client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.Why does this role exist?This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.The Impact you’ll makeOperations CoordinationTrack job/work order progress end-to-end and drive timely follow-ups to completionSurface blockers, coordinate resolutions, and escalate risks appropriatelyKeep office logs and job workflows organized and audit-readyData Documentation ManagementMaintain accurate records in Airtable/Excel, including permits, inspections, photos/filesEnsure documentation standards are met (naming, completeness, version control)Prepare and update checklists, trackers, and shared folders for easy accessCommunication Stakeholder SupportManage day-to-day communications via email, MS Teams, and WhatsApp group chatsProvide frequent status updates to field supervisors, contractors, and internal teamsSupport scheduling, inspector coordination, and customer notifications as neededBilling Financial WorkflowsSend invoices, review/approve vendor invoices, and verify paymentsApply backcharges when appropriate and track billing exceptionsReconcile job data with financial records to ensure accuracyQuality, Safety, and EscalationsReview inspection photos and verify field quality (e.g., depth/placement/utility avoidance)Coordinate repairs/mitigations, insurance/claims tracking, and safety-related issuesLog incidents, maintain compliance documentation, and support SLA adherenceReporting VisibilityCompile weekly operational reports (workflow status, SLA metrics, damages/issues)Highlight trends, risks, and recommendations for process improvementKeep leadership informed with concise summaries and data-driven insightsSkills, Knowledge and ExpertiseRequired:5+ years in operations or field service support within telecom, tech, or a closely related industryExcellent English communication skills (written and verbal) with proven stakeholder coordinationStrong task/project tracking and documentation skills using Airtable and ExcelHands-on experience supporting invoicing/billing workflows and vendor coordinationAbility to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ETWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Technical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standardsOperational: Exception handling, risk identification, escalation management, and SLA trackingSoft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-orientedYou should apply if...You thrive in fast-paced, remote environments and take ownership from start to finishYou stay steady during escalations, communicate clearly, and resolve issues proactivelyYou value accuracy, accountability, and follow-through, and you’re motivated by continuous improvementYou’re a quick study who ramps up on tools and regional workflows efficientlyYou’re committed to reliability and long-term collaboration with growing teamsWhat to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per week 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)Compensation:$7 per hourNo benefits package includedBenefits Originally posted on Himalayas
Full Description
About the ClientOur client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.Why does this role exist?This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.The Impact you’ll makeOperations CoordinationTrack job/work order progress end-to-end and drive timely follow-ups to completionSurface blockers, coordinate resolutions, and escalate risks appropriatelyKeep office logs and job workflows organized and audit-readyData Documentation ManagementMaintain accurate records in Airtable/Excel, including permits, inspections, photos/filesEnsure documentation standards are met (naming, completeness, version control)Prepare and update checklists, trackers, and shared folders for easy accessCommunication Stakeholder SupportManage day-to-day communications via email, MS Teams, and WhatsApp group chatsProvide frequent status updates to field supervisors, contractors, and internal teamsSupport scheduling, inspector coordination, and customer notifications as neededBilling Financial WorkflowsSend invoices, review/approve vendor invoices, and verify paymentsApply backcharges when appropriate and track billing exceptionsReconcile job data with financial records to ensure accuracyQuality, Safety, and EscalationsReview inspection photos and verify field quality (e.g., depth/placement/utility avoidance)Coordinate repairs/mitigations, insurance/claims tracking, and safety-related issuesLog incidents, maintain compliance documentation, and support SLA adherenceReporting VisibilityCompile weekly operational reports (workflow status, SLA metrics, damages/issues)Highlight trends, risks, and recommendations for process improvementKeep leadership informed with concise summaries and data-driven insightsSkills, Knowledge and ExpertiseRequired:5+ years in operations or field service support within telecom, tech, or a closely related industryExcellent English communication skills (written and verbal) with proven stakeholder coordinationStrong task/project tracking and documentation skills using Airtable and ExcelHands-on experience supporting invoicing/billing workflows and vendor coordinationAbility to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ETWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Technical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standardsOperational: Exception handling, risk identification, escalation management, and SLA trackingSoft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-orientedYou should apply if...You thrive in fast-paced, remote environments and take ownership from start to finishYou stay steady during escalations, communicate clearly, and resolve issues proactivelyYou value accuracy, accountability, and follow-through, and you’re motivated by continuous improvementYou’re a quick study who ramps up on tools and regional workflows efficientlyYou’re committed to reliability and long-term collaboration with growing teamsWhat to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per week 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)Compensation:$7 per hourNo benefits package includedBenefits Originally posted on Himalayas