Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)
Source: Himalayas
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This role involves managing patient intake, scheduling, and operational tasks for a pediatric therapy practice while providing website and marketing support. It is an ideal opportunity for a tech-savvy, organized professional looking to balance administrative coordination with creative marketing projects in a remote environment.
Job Description
This is a remote position.Virtual Rockstar is hiring a full-timePatient Success & Operations Virtual Assistant (w/ Website & Marketing Support)on behalf of a growing pediatric therapy practice.This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects.The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.Key ResponsibilitiesPatient Communication & SchedulingManage intake requests and schedulingCoordinate intake calls and follow-upsHandle scheduling changes and client communicationSupport client nurture campaigns and remindersOperations & AdministrationUpdate SOPs, trackers, and clinician schedulesOrganize Google Drive and internal systemsMaintain service tracking and operational reportsSupport workflow and process improvementsWebsite & Marketing SupportUpdate website content and resourcesSupport SEO initiativesManage newsletters and email campaignsCoordinate with the social media contractor when neededTools & SystemsSimplePracticeGoogle Workspace (Docs, Sheets, Gmail, Calendar, Drive)FluentCRMCalendlyClaude AIWebsite CMS platformsSEO toolsRequirementsExperience in client support, operations, executive assistance, or project coordinationExcellent written and verbal English communication skillsStrong organizational and time-management skillsExperience with CRM systems and Google WorkspaceComfortable learning new systems and technologyWebsite management and basic SEO experience preferredNon-NegotiablesBright, engaging, and professional communication styleStrong attention to detail and follow-throughAbility to work independentlyExcellent client communication skillsStrong organizational abilitiesCommitment to a full-time dedicated roleBenefitsCompetitive salary commensurate with experience.Opportunities for professional development and growth.Work in a dynamic and supportive team environment.Make a meaningful impact by helping to build and strengthen families across the GlobeOriginally posted on Himalayas
Full Description
This is a remote position.Virtual Rockstar is hiring a full-timePatient Success & Operations Virtual Assistant (w/ Website & Marketing Support)on behalf of a growing pediatric therapy practice.This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects.The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.Key ResponsibilitiesPatient Communication & SchedulingManage intake requests and schedulingCoordinate intake calls and follow-upsHandle scheduling changes and client communicationSupport client nurture campaigns and remindersOperations & AdministrationUpdate SOPs, trackers, and clinician schedulesOrganize Google Drive and internal systemsMaintain service tracking and operational reportsSupport workflow and process improvementsWebsite & Marketing SupportUpdate website content and resourcesSupport SEO initiativesManage newsletters and email campaignsCoordinate with the social media contractor when neededTools & SystemsSimplePracticeGoogle Workspace (Docs, Sheets, Gmail, Calendar, Drive)FluentCRMCalendlyClaude AIWebsite CMS platformsSEO toolsRequirementsExperience in client support, operations, executive assistance, or project coordinationExcellent written and verbal English communication skillsStrong organizational and time-management skillsExperience with CRM systems and Google WorkspaceComfortable learning new systems and technologyWebsite management and basic SEO experience preferredNon-NegotiablesBright, engaging, and professional communication styleStrong attention to detail and follow-throughAbility to work independentlyExcellent client communication skillsStrong organizational abilitiesCommitment to a full-time dedicated roleBenefitsCompetitive salary commensurate with experience.Opportunities for professional development and growth.Work in a dynamic and supportive team environment.Make a meaningful impact by helping to build and strengthen families across the GlobeOriginally posted on Himalayas