Provider Success Manager
Source: RemoteOK
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As a Provider Success Manager at Regard, you will be responsible for the education and relationship management of healthcare providers throughout their contract period. This remote, full-time role requires strong collaboration skills, the ability to build relationships with clinicians, and a proactive approach to identifying and resolving adoption barriers. The opportunity is interesting as it involves both client-facing responsibilities and internal process improvement initiatives to enhance education quality and clinician adoption.
Job Description
As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes. In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption. This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams toPlease mention the word DARING and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Full Description
As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes. In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption. This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams toPlease mention the word DARING and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.