Quality Specialist - Specialty Pharmacy

House Rx is seeking a detail-oriented Quality Specialist to join our remote team and help ensure high standards of care, accuracy, and patient satisfaction in our specialty pharmacy services. If you're passionate about maintaining excellence in healthcare delivery and are eager to make specialty medications more accessible and affordable, we’d love to hear from you.About the RoleThe Quality Specialist plays a key role in ensuring operational excellence by performing detailed audits of order processing and patient calls, gathering and analyzing key performance metrics, and supporting ongoing quality assurance initiatives. This role helps maintain high service standards by identifying trends, ensuring adherence to workflow protocols, and partnering with stakeholders to continuously improve the patient and clinic experience.What You’ll DoConduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standardsDocument findings clearly and provide actionable feedback to relevant teamsTrack and report on quality metrics and team performance, identifying trends and areas for improvementPartner with operations, training, and leadership teams to implement process improvementsSupport the development and maintenance of quality assurance documentation and audit toolsAssist with the creation and delivery of quality-focused training or coaching materials as neededMaintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirementsEscalate quality concerns and support remediation efforts in real-timeEnsure that all services delivered meet or exceed House Rx’s standards for excellenceAbout YouYou bring a strong foundation in pharmacy operations and are passionate about quality assuranceYou’re experienced in processing claims, prior authorizations, and dispensing, with an eye for detailYou’ve worked with specialty medications and understand the importance of accuracy in every stepYou’re skilled in identifying errors, inconsistencies, or inefficiencies—and solving themAbility to analyze data and synthesize insightsProficiency in reporting tools, spreadsheets, and data visualization preferredYou enjoy working in dynamic, start-up environments where you can help build QA processes from scratchYou are proactive, collaborative, and committed to delivering a consistently excellent patient experienceExperience with auditing, QA, or compliance a plusWhy You Should Join Our TeamAt House Rx, we’re redefining how specialty pharmacy is done—with a focus on transparency, affordability, and quality care. Join a team of healthcare and tech professionals who are passionate about raising standards, embracing innovation, and making a real difference in patients’ lives.We offer:A supportive cultureOpportunities to grow and influence operational quality from the ground upPaid time off, equity opportunities, and competitive pay Generous parental leaveCompetitive healthcare, vision, and dental benefits401k matchWe’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.Originally posted on Himalayas

House Rx is seeking a detail-oriented Quality Specialist to join our remote team and help ensure high standards of care, accuracy, and patient satisfaction in our specialty pharmacy services. If you're passionate about maintaining excellence in healthcare delivery and are eager to make specialty medications more accessible and affordable, we’d love to hear from you.About the RoleThe Quality Specialist plays a key role in ensuring operational excellence by performing detailed audits of order processing and patient calls, gathering and analyzing key performance metrics, and supporting ongoing quality assurance initiatives. This role helps maintain high service standards by identifying trends, ensuring adherence to workflow protocols, and partnering with stakeholders to continuously improve the patient and clinic experience.What You’ll DoConduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standardsDocument findings clearly and provide actionable feedback to relevant teamsTrack and report on quality metrics and team performance, identifying trends and areas for improvementPartner with operations, training, and leadership teams to implement process improvementsSupport the development and maintenance of quality assurance documentation and audit toolsAssist with the creation and delivery of quality-focused training or coaching materials as neededMaintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirementsEscalate quality concerns and support remediation efforts in real-timeEnsure that all services delivered meet or exceed House Rx’s standards for excellenceAbout YouYou bring a strong foundation in pharmacy operations and are passionate about quality assuranceYou’re experienced in processing claims, prior authorizations, and dispensing, with an eye for detailYou’ve worked with specialty medications and understand the importance of accuracy in every stepYou’re skilled in identifying errors, inconsistencies, or inefficiencies—and solving themAbility to analyze data and synthesize insightsProficiency in reporting tools, spreadsheets, and data visualization preferredYou enjoy working in dynamic, start-up environments where you can help build QA processes from scratchYou are proactive, collaborative, and committed to delivering a consistently excellent patient experienceExperience with auditing, QA, or compliance a plusWhy You Should Join Our TeamAt House Rx, we’re redefining how specialty pharmacy is done—with a focus on transparency, affordability, and quality care. Join a team of healthcare and tech professionals who are passionate about raising standards, embracing innovation, and making a real difference in patients’ lives.We offer:A supportive cultureOpportunities to grow and influence operational quality from the ground upPaid time off, equity opportunities, and competitive pay Generous parental leaveCompetitive healthcare, vision, and dental benefits401k matchWe’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.Originally posted on Himalayas