Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)
Source: Himalayas
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This remote, full-time role involves supporting a federal law enforcement client by handling high-volume inbound calls, documenting sensitive information, and conducting research in a 24/7 mission-critical contact center. The position requires at least 3 years of call center experience, strong communication skills, and the ability to handle sensitive data, offering an interesting opportunity to contribute to critical government operations.
Job Description
Job DescriptionUS Advisors is seekingRemote Call Center Analysts located in the Oklahoma City, OK areato support a federal law enforcement client in a 24/7 mission-critical contact center environment. Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. ResponsibilitiesAnswer and track high-volume inbound calls in a federal contact centerDocument calls and prepare detailed reports in government systemsConduct database and open-source intelligence (OSINT) researchRoute and escalate calls according to operational proceduresMaintain accuracy while handling sensitive or law-enforcement related informationOther duties, as assigned RequirementsRequired:3+ years of call center or contact center experience Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information Ability to work in a 24/7 operational environment, including nights and weekendsPreferred:Experience operating in federal, DHS, ICE, or law enforcement environments.Prior experience supporting contact/call center environments. Experience with 24/7 operational environments.CompensationHourly rate is $23.30Additional InformationClient: Federal law enforcement agency Clearance Requirement: DHS Suitability/Public TrustWork Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operationsStart Date: Immediate upon background approvalAbout US AdvisorsUS Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.Equal Employment Opportunity StatementUS Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Originally posted on Himalayas
Full Description
Job DescriptionUS Advisors is seekingRemote Call Center Analysts located in the Oklahoma City, OK areato support a federal law enforcement client in a 24/7 mission-critical contact center environment. Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. ResponsibilitiesAnswer and track high-volume inbound calls in a federal contact centerDocument calls and prepare detailed reports in government systemsConduct database and open-source intelligence (OSINT) researchRoute and escalate calls according to operational proceduresMaintain accuracy while handling sensitive or law-enforcement related informationOther duties, as assigned RequirementsRequired:3+ years of call center or contact center experience Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information Ability to work in a 24/7 operational environment, including nights and weekendsPreferred:Experience operating in federal, DHS, ICE, or law enforcement environments.Prior experience supporting contact/call center environments. Experience with 24/7 operational environments.CompensationHourly rate is $23.30Additional InformationClient: Federal law enforcement agency Clearance Requirement: DHS Suitability/Public TrustWork Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operationsStart Date: Immediate upon background approvalAbout US AdvisorsUS Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.Equal Employment Opportunity StatementUS Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Originally posted on Himalayas