Sales Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.Sales Operations is responsible for driving operational excellence across the sales organization. This role ensures clean data, efficient processes, accurate reporting, and smooth handoffs across Sales, Marketing, Customer Success, and Payments. While Sales Ops is the core focus, this role also supports select Revenue Operations initiatives and helps enable the sales team through clear documentation and operational training support.This is a hands-on role focused on operating at the intersection of process, systems, enablement, and execution.Primary Responsibilities:Sales Operations (Primary)Own day-to-day sales operational workflows, ensuring consistency and efficiency from lead to closeMaintain CRM hygiene and data integrity across Salesforce, Zoho, and related toolsSupport deal creation, updates, approvals, and close processesManage order operations, including hardware orders and billing coordinationPartner with Sales leadership on pipeline management, deal inspection, and reportingBuild and maintain dashboards and reports (pipeline, bookings, attainment, pacing)Ensure accurate tracking of quota, bookings, and revenue attributionRevenue Operations Support (Secondary)Support the forecasting cadence and improve reporting accuracy (monthly, quarterly, annual)Help align stage definitions, metrics, and lifecycle reporting across Sales, Marketing, and Customer SuccessAssist in improving lead flow, routing, and handoffsIdentify operational gaps and recommend process and system improvements to support scalePartner with Rev Ops and Finance on revenue reporting and reconciliationDocumentation & Sales Enablement SupportOwn and maintain sales process documentation, including workflows, definitions, and best practicesCreate and update playbooks, SOPs, and internal sales guidesEnsure documentation stays current as tools, processes, and policies evolveSupport new hire onboarding from an operational perspective (tools, process, CRM usage)Partner with Sales leadership to support training rollouts related to process or system changesAct as a resource for sales reps on how to execute within defined processesCross-Functional CollaborationServe as a connective tissue between Sales, Marketing, Customer Success, Payments, and EnablementEnsure clear handoffs post-sale, with visibility for onboarding and account managementTranslate leadership priorities into scalable processes, documentation, and reportingSkills & Competencies:Strong experience with CRM systems (Salesforce required)Experience creating process documentation and internal training materialsHighly analytical with strong attention to data quality and accuracyProcess-minded with a bias toward clarity, simplicity, and executionStrong written and verbal communication skillsStrong problem-solving skills with the ability to address and resolve internal issues effectively.Exceptional organizational and time management skills and attention to detailOutstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.Fast and adaptative learner, focused on improving customer and business processesMinimum Qualifications:Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.3–6+ years of experience in Sales Operations or Revenue OperationsSalary Range: $43,232- $80,000.Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.Originally posted on Himalayas

It's fun to work in a company where people truly BELIEVE in what they're doing!Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.Sales Operations is responsible for driving operational excellence across the sales organization. This role ensures clean data, efficient processes, accurate reporting, and smooth handoffs across Sales, Marketing, Customer Success, and Payments. While Sales Ops is the core focus, this role also supports select Revenue Operations initiatives and helps enable the sales team through clear documentation and operational training support.This is a hands-on role focused on operating at the intersection of process, systems, enablement, and execution.Primary Responsibilities:Sales Operations (Primary)Own day-to-day sales operational workflows, ensuring consistency and efficiency from lead to closeMaintain CRM hygiene and data integrity across Salesforce, Zoho, and related toolsSupport deal creation, updates, approvals, and close processesManage order operations, including hardware orders and billing coordinationPartner with Sales leadership on pipeline management, deal inspection, and reportingBuild and maintain dashboards and reports (pipeline, bookings, attainment, pacing)Ensure accurate tracking of quota, bookings, and revenue attributionRevenue Operations Support (Secondary)Support the forecasting cadence and improve reporting accuracy (monthly, quarterly, annual)Help align stage definitions, metrics, and lifecycle reporting across Sales, Marketing, and Customer SuccessAssist in improving lead flow, routing, and handoffsIdentify operational gaps and recommend process and system improvements to support scalePartner with Rev Ops and Finance on revenue reporting and reconciliationDocumentation & Sales Enablement SupportOwn and maintain sales process documentation, including workflows, definitions, and best practicesCreate and update playbooks, SOPs, and internal sales guidesEnsure documentation stays current as tools, processes, and policies evolveSupport new hire onboarding from an operational perspective (tools, process, CRM usage)Partner with Sales leadership to support training rollouts related to process or system changesAct as a resource for sales reps on how to execute within defined processesCross-Functional CollaborationServe as a connective tissue between Sales, Marketing, Customer Success, Payments, and EnablementEnsure clear handoffs post-sale, with visibility for onboarding and account managementTranslate leadership priorities into scalable processes, documentation, and reportingSkills & Competencies:Strong experience with CRM systems (Salesforce required)Experience creating process documentation and internal training materialsHighly analytical with strong attention to data quality and accuracyProcess-minded with a bias toward clarity, simplicity, and executionStrong written and verbal communication skillsStrong problem-solving skills with the ability to address and resolve internal issues effectively.Exceptional organizational and time management skills and attention to detailOutstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.Fast and adaptative learner, focused on improving customer and business processesMinimum Qualifications:Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.3–6+ years of experience in Sales Operations or Revenue OperationsSalary Range: $43,232- $80,000.Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.Originally posted on Himalayas