(Senior) Customer Success Manager (German-speaking)

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day. Tasks What You'll Do Act as the main point of contact for our enterprise and growth accounts in German-speaking markets (and others). Drive customer onboarding, training, and adoption of our platform. Develop success plans and track business outcomes for each customer. Take full end-to-end ownership of customer tickets, escalations, and daily operations. Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell. Manage renewals and mitigate churn risks. Represent the customer voice internally, influencing product priorities. Lead QBRs and strategy workshops with client executives. Use AI tools in your daily work and contribute to how we use them across the CS team. Requirements What You Bring 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS. Track record of managing enterprise accounts and driving measurable outcomes. Strong understanding of SaaS metrics and customer lifecycle management. Excellent communication, presentation, and stakeholder management skills. Curiosity and openness toward AI tools. You don't need to be a technical builder, but you should be excited about using AI to do your job better. Minimum C1 German language skills and strong business English. Ability to collaborate across functions and cultures. A proactive, problem-solving mindset with high ownership. Benefits Work closely with founders and senior leadership in a high-trust environment with fast decision cycles. Real ownership: shape how Customer Success operates at scale. Exposure to global operators running large real-world mobility systems. Hybrid/remote flexibility (3+2 Model). 25 vacation days + workation options. Competitive compensation. Find Jobs in Germany on Arbeitnow

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day. Tasks What You'll Do Act as the main point of contact for our enterprise and growth accounts in German-speaking markets (and others). Drive customer onboarding, training, and adoption of our platform. Develop success plans and track business outcomes for each customer. Take full end-to-end ownership of customer tickets, escalations, and daily operations. Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell. Manage renewals and mitigate churn risks. Represent the customer voice internally, influencing product priorities. Lead QBRs and strategy workshops with client executives. Use AI tools in your daily work and contribute to how we use them across the CS team. Requirements What You Bring 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS. Track record of managing enterprise accounts and driving measurable outcomes. Strong understanding of SaaS metrics and customer lifecycle management. Excellent communication, presentation, and stakeholder management skills. Curiosity and openness toward AI tools. You don't need to be a technical builder, but you should be excited about using AI to do your job better. Minimum C1 German language skills and strong business English. Ability to collaborate across functions and cultures. A proactive, problem-solving mindset with high ownership. Benefits Work closely with founders and senior leadership in a high-trust environment with fast decision cycles. Real ownership: shape how Customer Success operates at scale. Exposure to global operators running large real-world mobility systems. Hybrid/remote flexibility (3+2 Model). 25 vacation days + workation options. Competitive compensation. Find Jobs in Germany on Arbeitnow