Senior Implementation Manager - Remote, US
Source: Himalayas
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As a Senior Implementation Manager at Level AI, you will lead the onboarding process for enterprise clients, ensuring they successfully integrate AI-powered customer support solutions. This role is ideal for experienced professionals looking to drive client success and identify growth opportunities within a fast-paced Series C startup environment.
Job Description
Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI.RequirementsServe as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectivesUnderstand clients' technical requirementsCollaborate with internal teams to address client needs and resolve technical issuesDevelop and maintain a deep understanding of our AI-powered customer support solutionsIdentify opportunities for upselling and cross-selling our solutions to existing clientsTrack and report on key account metricsBenefitsGenerous Paid Time Off401k MatchingRetirement PlanOriginally posted on Himalayas
Full Description
Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI.RequirementsServe as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectivesUnderstand clients' technical requirementsCollaborate with internal teams to address client needs and resolve technical issuesDevelop and maintain a deep understanding of our AI-powered customer support solutionsIdentify opportunities for upselling and cross-selling our solutions to existing clientsTrack and report on key account metricsBenefitsGenerous Paid Time Off401k MatchingRetirement PlanOriginally posted on Himalayas