Senior Manager, Account Management (Remote, Any Location, United States of Ameri

About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job SummaryThe Account Manager is responsible for the day-to-day management and growth of one or more client accounts under the guidance of an Account Director. The role focuses on client satisfaction, contract execution, delivery alignment, and identifying incremental growth opportunities. The Account Manager works closely with Operations, Finance, Sales, Marketing, and Product teams to ensure services are delivered in line with contractual commitments, SLAs, and client expectations. The role requires strong relationship management skills, commercial awareness, and the ability to coordinate internal teams to resolve issues and support account growth. The focus of this role is on retaining and expanding existing accounts through effective execution, proactive client engagement, and disciplined account management.Primary Job ResponsibilitiesAccount & Client ManagementAct as the primary day-to-day contact for assigned client accountsBuild and maintain strong, trust-based relationships with client stakeholdersUnderstand client objectives, operating model, and prioritiesCommunicate Foundever’s value proposition clearly and consistentlyAccount Growth & Commercial SupportIdentify opportunities for incremental revenue, upsell, and cross-sellSupport proposal development, pricing inputs, and business case preparationAssist in contract management (MSA, SOWs, renewals, amendments)Support RFP and RFI processes as requiredDelivery & Operational AlignmentWork closely with Operations to ensure delivery to SOW and SLA commitmentsMonitor performance metrics and proactively flag risks or issuesCoordinate issue resolution and manage escalations in collaboration with leadershipSupport change management initiatives and project executionPlanning, Governance & ReportingSupport account planning activities (SWOT, action plans, governance cadence)Contribute to forecasting, reporting, and budget trackingPrepare and present account updates and performance reviews to clients and internal stakeholdersCross-Functional CollaborationCollaborate with Sales, Marketing, Finance, IT, Quality, and Training teamsEnsure client needs are clearly communicated internally and addressed effectivelySupport account-based marketing and go-to-market initiativesCompliance & EthicsEnsure compliance with Foundever policies, contractual obligations, and regulatoryrequirementsProtect confidential and proprietary informationAdhere to the Company Code of Conduct and Information Security policiesQualificationsBachelor's degree in Business, Marketing, or related field; or equivalent work-related experienceStrong knowledge of outsourced solutions and services sales; knowledge of contact center solutionsMinimum of five years of client service/account management experience, consulting, outsourcing, or related roles; preferably in BPO/contact center environment.Exposure to outsourced services, CX, or contact center solutions preferredExperience supporting long sales cycles and contract-based relationshipsProven ability to effectively manage multiple client accounts and consistently meet or exceed service goalsClient relationship management (including strategic growth and account planning)Commercial acumen and financial awarenessStrong execution and follow-throughCross-functional collaborationProblem-solving, decision making and issue managementCustomer-centric mindsetChange adaptabilityService Delivery and Operational ExcellenceFinancial Acumen & Contract ManagementPre-Employment Requirements Pre-employment RequirementsOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. EEO StatementFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and terminationPre-employment RequirementsOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. EEO StatementFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and terminationOriginally posted on Himalayas

About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job SummaryThe Account Manager is responsible for the day-to-day management and growth of one or more client accounts under the guidance of an Account Director. The role focuses on client satisfaction, contract execution, delivery alignment, and identifying incremental growth opportunities. The Account Manager works closely with Operations, Finance, Sales, Marketing, and Product teams to ensure services are delivered in line with contractual commitments, SLAs, and client expectations. The role requires strong relationship management skills, commercial awareness, and the ability to coordinate internal teams to resolve issues and support account growth. The focus of this role is on retaining and expanding existing accounts through effective execution, proactive client engagement, and disciplined account management.Primary Job ResponsibilitiesAccount & Client ManagementAct as the primary day-to-day contact for assigned client accountsBuild and maintain strong, trust-based relationships with client stakeholdersUnderstand client objectives, operating model, and prioritiesCommunicate Foundever’s value proposition clearly and consistentlyAccount Growth & Commercial SupportIdentify opportunities for incremental revenue, upsell, and cross-sellSupport proposal development, pricing inputs, and business case preparationAssist in contract management (MSA, SOWs, renewals, amendments)Support RFP and RFI processes as requiredDelivery & Operational AlignmentWork closely with Operations to ensure delivery to SOW and SLA commitmentsMonitor performance metrics and proactively flag risks or issuesCoordinate issue resolution and manage escalations in collaboration with leadershipSupport change management initiatives and project executionPlanning, Governance & ReportingSupport account planning activities (SWOT, action plans, governance cadence)Contribute to forecasting, reporting, and budget trackingPrepare and present account updates and performance reviews to clients and internal stakeholdersCross-Functional CollaborationCollaborate with Sales, Marketing, Finance, IT, Quality, and Training teamsEnsure client needs are clearly communicated internally and addressed effectivelySupport account-based marketing and go-to-market initiativesCompliance & EthicsEnsure compliance with Foundever policies, contractual obligations, and regulatoryrequirementsProtect confidential and proprietary informationAdhere to the Company Code of Conduct and Information Security policiesQualificationsBachelor's degree in Business, Marketing, or related field; or equivalent work-related experienceStrong knowledge of outsourced solutions and services sales; knowledge of contact center solutionsMinimum of five years of client service/account management experience, consulting, outsourcing, or related roles; preferably in BPO/contact center environment.Exposure to outsourced services, CX, or contact center solutions preferredExperience supporting long sales cycles and contract-based relationshipsProven ability to effectively manage multiple client accounts and consistently meet or exceed service goalsClient relationship management (including strategic growth and account planning)Commercial acumen and financial awarenessStrong execution and follow-throughCross-functional collaborationProblem-solving, decision making and issue managementCustomer-centric mindsetChange adaptabilityService Delivery and Operational ExcellenceFinancial Acumen & Contract ManagementPre-Employment Requirements Pre-employment RequirementsOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. EEO StatementFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and terminationPre-employment RequirementsOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. EEO StatementFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and terminationOriginally posted on Himalayas