Senior Program Manager

About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the RoleNetomi is looking for a Senior Technical Program Manager to work directly with the CTO and partner closely with Engineering, Data Science, Product, and other cross-functional teams to drive execution across the company’s most strategic technical initiatives.This role is ideal for someone who can operate at the intersection of technology, execution, and business priorities. You will help bring structure and clarity to complex cross-functional programs, ensuring the right work is prioritized, resources are aligned effectively, technical dependencies are surfaced early, and teams remain coordinated from planning through delivery.This is a highly visible role that requires strong technical fluency, excellent program management discipline, and the ability to drive alignment across multiple teams in a fast-paced environment.ResponsibilitiesPartner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiativesLead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreamsDrive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacitySupport resource planning and capacity management across teams to ensure focus remains on the highest-impact initiativesBuild and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and ownersIdentify and proactively manage cross-team blockers, execution gaps, and delivery risksEstablish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reportingCreate clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidencePartner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaborationPrepare concise, executive-ready updates and recommendations to support decision-making at the leadership levelRequirements8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology companyProven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teamsStrong understanding of software development lifecycle, release planning, technical dependencies, and execution risk managementExperience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teamsAbility to work effectively across technical and business teams and influence decisions without direct authorityStrong analytical and structured problem-solving skillsExcellent written and verbal communication skills, including experience communicating with executive stakeholdersAbility to thrive in ambiguous, fast-changing, highly collaborative environmentsNice to HaveExperience in enterprise SaaS, AI/ML, platform, or data-heavy product companiesFamiliarity with LLMs, agentic systems, automation platforms, or applied AI productsExperience supporting CTO-level or senior technical stakeholdersBackground working in high-growth startup or scale-up environmentsNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Originally posted on Himalayas

About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the RoleNetomi is looking for a Senior Technical Program Manager to work directly with the CTO and partner closely with Engineering, Data Science, Product, and other cross-functional teams to drive execution across the company’s most strategic technical initiatives.This role is ideal for someone who can operate at the intersection of technology, execution, and business priorities. You will help bring structure and clarity to complex cross-functional programs, ensuring the right work is prioritized, resources are aligned effectively, technical dependencies are surfaced early, and teams remain coordinated from planning through delivery.This is a highly visible role that requires strong technical fluency, excellent program management discipline, and the ability to drive alignment across multiple teams in a fast-paced environment.ResponsibilitiesPartner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiativesLead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreamsDrive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacitySupport resource planning and capacity management across teams to ensure focus remains on the highest-impact initiativesBuild and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and ownersIdentify and proactively manage cross-team blockers, execution gaps, and delivery risksEstablish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reportingCreate clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidencePartner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaborationPrepare concise, executive-ready updates and recommendations to support decision-making at the leadership levelRequirements8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology companyProven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teamsStrong understanding of software development lifecycle, release planning, technical dependencies, and execution risk managementExperience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teamsAbility to work effectively across technical and business teams and influence decisions without direct authorityStrong analytical and structured problem-solving skillsExcellent written and verbal communication skills, including experience communicating with executive stakeholdersAbility to thrive in ambiguous, fast-changing, highly collaborative environmentsNice to HaveExperience in enterprise SaaS, AI/ML, platform, or data-heavy product companiesFamiliarity with LLMs, agentic systems, automation platforms, or applied AI productsExperience supporting CTO-level or senior technical stakeholdersBackground working in high-growth startup or scale-up environmentsNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Originally posted on Himalayas