Senior Salesforce Service Cloud Developer
Source: Himalayas
Tailor your resume to this posting—match keywords and layout for recruiters. Try Resume.io before you apply.
AI Summary Powered by Gemini
This role is for a hands-on Senior Salesforce Service Cloud Developer to stabilize and scale a mission-critical platform for a global tech company. The position requires deep expertise in Service Cloud, Omni-Channel, and complex integrations, offering the opportunity to lead high-impact hypercare efforts in a fast-paced environment.
Job Description
About VirtasantVirtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.About the roleThis role is for candidates based in Latin America only. Please do not apply if you live elsewhere in the world.Our client is a US-headquartered multinational tech company focused on application performance monitoring and application security. Their software is being used all over the world by companies that are keen to map and monitor their apps, microservices, containers, and IT infrastructure running in the cloud (multi- or hybrid-), and hyperscale network environments.For them, we're looking for a strong, hands-on Service Cloud developer/architect to support a high-priority hypercare effort and take the platform to the next level. This is an execution-focused role with immediate impact: stabilizing the platform, resolving production issues, and improving scalability.What You’ll DoJump in quickly to troubleshoot and resolve production issues (including SSO/integration challenges)Burn down hypercare defects and stabilize the platformLead hands-on development across Service Cloud (not just design/architecture)Improve technical quality, scalability, and maintainabilityWork on core Service Cloud capabilities like case lifecycle, SLAs, Omni-Channel, chat, and notificationsSupport portal development (front-end + back-end) and broader integrations (e.g., SAP, Cloudflare/WAF)What We’re Looking ForStrong spoken and written English levelSelf-sufficient, strong contributors who thrive in high urgency environmentsWe're prioritizing experienced, hands-on developers who can own outcomesBe based in Latin AmericaMust-Have ExperienceStrong Salesforce Service Cloud experience (dev + config)Deep Apex and solid object-oriented fundamentals (e.g., dependency injection, inheritance)Ability to read/debug complex code and troubleshoot across systemsHands-on builder mindset (not a pure architect or configurator)Experience with LWC and core Service Cloud featuresNice-to-havesFront-end experience (React, HTML/CSS)Experience with support portals / UXExposure to AI capabilities in Service CloudFamiliarity with Cloudflare or WAF environmentsJavaScript depth is helpful but not a blockerWhy This Role is ExcitingFast ramp and immediate contributionMeaningful reduction in defect backlogImproved platform stability and scalabilityAbility to operate independently as a trusted technical SMELong-term opportunity (no end date), with strong possibilities for career growthOur recruitment processRecruiter interview (30 min)Technical interview (30 min)Client Interview 1Client Interview 2Client Interview 3We strive to move efficiently from step to step to make the recruitment process as fast as possible.What we offerLong-term, no-end-date Independent contractor agreementTotally remote, full-time (40h/week) (but candidates must be located within Latin America)Work hours - 8 hours, US Eastern time office hours preferred, other US time zones can be consideredPayment in USD, biweekly or monthly - your choiceOriginally posted on Himalayas
Full Description
About VirtasantVirtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.About the roleThis role is for candidates based in Latin America only. Please do not apply if you live elsewhere in the world.Our client is a US-headquartered multinational tech company focused on application performance monitoring and application security. Their software is being used all over the world by companies that are keen to map and monitor their apps, microservices, containers, and IT infrastructure running in the cloud (multi- or hybrid-), and hyperscale network environments.For them, we're looking for a strong, hands-on Service Cloud developer/architect to support a high-priority hypercare effort and take the platform to the next level. This is an execution-focused role with immediate impact: stabilizing the platform, resolving production issues, and improving scalability.What You’ll DoJump in quickly to troubleshoot and resolve production issues (including SSO/integration challenges)Burn down hypercare defects and stabilize the platformLead hands-on development across Service Cloud (not just design/architecture)Improve technical quality, scalability, and maintainabilityWork on core Service Cloud capabilities like case lifecycle, SLAs, Omni-Channel, chat, and notificationsSupport portal development (front-end + back-end) and broader integrations (e.g., SAP, Cloudflare/WAF)What We’re Looking ForStrong spoken and written English levelSelf-sufficient, strong contributors who thrive in high urgency environmentsWe're prioritizing experienced, hands-on developers who can own outcomesBe based in Latin AmericaMust-Have ExperienceStrong Salesforce Service Cloud experience (dev + config)Deep Apex and solid object-oriented fundamentals (e.g., dependency injection, inheritance)Ability to read/debug complex code and troubleshoot across systemsHands-on builder mindset (not a pure architect or configurator)Experience with LWC and core Service Cloud featuresNice-to-havesFront-end experience (React, HTML/CSS)Experience with support portals / UXExposure to AI capabilities in Service CloudFamiliarity with Cloudflare or WAF environmentsJavaScript depth is helpful but not a blockerWhy This Role is ExcitingFast ramp and immediate contributionMeaningful reduction in defect backlogImproved platform stability and scalabilityAbility to operate independently as a trusted technical SMELong-term opportunity (no end date), with strong possibilities for career growthOur recruitment processRecruiter interview (30 min)Technical interview (30 min)Client Interview 1Client Interview 2Client Interview 3We strive to move efficiently from step to step to make the recruitment process as fast as possible.What we offerLong-term, no-end-date Independent contractor agreementTotally remote, full-time (40h/week) (but candidates must be located within Latin America)Work hours - 8 hours, US Eastern time office hours preferred, other US time zones can be consideredPayment in USD, biweekly or monthly - your choiceOriginally posted on Himalayas