Subsidence Consultant

Subsidence Claims Specialist – Role OverviewThis role sits at the heart of our technical claims operation, providing expert guidance on subsidence issues affecting domestic and commercial properties. You’ll take ownership of your own portfolio of claims, using your professional judgement, engineering knowledge, and problem‑solving skills to drive fair, timely and high‑quality outcomes for customers.Working from a home‑based environment, you’ll combine technical expertise with strong communication skills to support policyholders during what can be a stressful time, ensuring they feel informed, reassured, and treated fairly throughout the process.Key ResponsibilitiesWhat You’ll Be DoingManaging a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialistsSkills, Knowledge and ExpertiseA recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.Strong technical knowledge of structural defects and subsidence‑related issues.The ability to diagnose building damage remotely using supplied evidence.Experience within the insurance industry and a solid understanding of liability considerations.Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.A problem‑solving mindset, able to evaluate complex information and make sound decisions.Excellent interpersonal and communication skills.Strong organisational and time‑management abilities, with the capacity to prioritise effectively.High attention to detail and a commitment to delivering quality outcomes.A flexible, self‑motivated approach and the ability to work independently.#INDUKIBenefitsCareer & Purpose Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension matching contribution model with the following contribution rates: Employee 5%, Employer 5%My Choices at Davies provides; High Street discounts and Financial wellbeing hubRefer a FriendCycle to Work SchemeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include holiday purchase Originally posted on Himalayas

Subsidence Claims Specialist – Role OverviewThis role sits at the heart of our technical claims operation, providing expert guidance on subsidence issues affecting domestic and commercial properties. You’ll take ownership of your own portfolio of claims, using your professional judgement, engineering knowledge, and problem‑solving skills to drive fair, timely and high‑quality outcomes for customers.Working from a home‑based environment, you’ll combine technical expertise with strong communication skills to support policyholders during what can be a stressful time, ensuring they feel informed, reassured, and treated fairly throughout the process.Key ResponsibilitiesWhat You’ll Be DoingManaging a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialistsSkills, Knowledge and ExpertiseA recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.Strong technical knowledge of structural defects and subsidence‑related issues.The ability to diagnose building damage remotely using supplied evidence.Experience within the insurance industry and a solid understanding of liability considerations.Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.A problem‑solving mindset, able to evaluate complex information and make sound decisions.Excellent interpersonal and communication skills.Strong organisational and time‑management abilities, with the capacity to prioritise effectively.High attention to detail and a commitment to delivering quality outcomes.A flexible, self‑motivated approach and the ability to work independently.#INDUKIBenefitsCareer & Purpose Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension matching contribution model with the following contribution rates: Employee 5%, Employer 5%My Choices at Davies provides; High Street discounts and Financial wellbeing hubRefer a FriendCycle to Work SchemeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include holiday purchase Originally posted on Himalayas