Technical Account Manager
Source: RemoteOK
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This role is for a Technical Account Manager responsible for the day-to-day technical engagement with government clients, ensuring high-quality support and proactive guidance. The ideal candidate will have strong technical and cloud skills, acting as a key liaison between customers and the company.
Job Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?ð¥ We empower governments to deliver exceptional citizen experiences. Check out our âAbout Usâ page for a deep dive into our product and what makes us exceptional.About the Role Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence. This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partnersPlease mention the word ETHICAL and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Full Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?ð¥ We empower governments to deliver exceptional citizen experiences. Check out our âAbout Usâ page for a deep dive into our product and what makes us exceptional.About the Role Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence. This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partnersPlease mention the word ETHICAL and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.