Tier 2 Support Specialist, DFR
Source: Himalayas
Tailor your resume to this posting—match keywords and layout for recruiters. Try Resume.io before you apply.
AI Summary Powered by Gemini
This role involves providing Tier 2 technical support for Drone as First Responder (DFR) operations, requiring 3+ years of experience in hardware/software environments and drone operations. It is an exciting opportunity to work at the intersection of public safety and cutting-edge drone technology in a fast-paced, high-impact environment.
Job Description
Flock Safety is looking to add a Tier 2 Support Specialist, DFR to support Drone as First Responder operations. The role involves owning day-to-day support cases, troubleshooting issues, and assisting with deployment and installation-related questions.Requirements3+ years of support, help desk, and some exposure to DJI drone operations experience in a hardware and software environment.Strong troubleshooting skills across customer-reported issues, system behaviors, and operational workflows.Experience supporting customers in a fast-paced, high-urgency environment where uptime matters.Hands-on familiarity with systems used in DFR environments, including drones, docks, firmware, video workflows, and related support tooling.Working knowledge of networking and infrastructure fundamentals, especially as they relate to deployment support and customer environments.Strong written and verbal communication skills, including the ability to communicate clearly with both technical and non-technical audiences.Experience managing escalations and partnering effectively across multiple teams.Comfort following structured troubleshooting workflows while using sound judgment on when to escalate.Experience documenting repeatable solutions and contributing to internal knowledge resources.BenefitsFlexible PTOFully-paid health benefits plan12 weeks of 100% paid parental leaveFertility & Family BenefitsSpring HealthCaregiver SupportCarta Tax AdvisorERGsWFH StipendProductivity StipendHome Office StipendOriginally posted on Himalayas
Full Description
Flock Safety is looking to add a Tier 2 Support Specialist, DFR to support Drone as First Responder operations. The role involves owning day-to-day support cases, troubleshooting issues, and assisting with deployment and installation-related questions.Requirements3+ years of support, help desk, and some exposure to DJI drone operations experience in a hardware and software environment.Strong troubleshooting skills across customer-reported issues, system behaviors, and operational workflows.Experience supporting customers in a fast-paced, high-urgency environment where uptime matters.Hands-on familiarity with systems used in DFR environments, including drones, docks, firmware, video workflows, and related support tooling.Working knowledge of networking and infrastructure fundamentals, especially as they relate to deployment support and customer environments.Strong written and verbal communication skills, including the ability to communicate clearly with both technical and non-technical audiences.Experience managing escalations and partnering effectively across multiple teams.Comfort following structured troubleshooting workflows while using sound judgment on when to escalate.Experience documenting repeatable solutions and contributing to internal knowledge resources.BenefitsFlexible PTOFully-paid health benefits plan12 weeks of 100% paid parental leaveFertility & Family BenefitsSpring HealthCaregiver SupportCarta Tax AdvisorERGsWFH StipendProductivity StipendHome Office StipendOriginally posted on Himalayas