TMS Technical Account Manager - Macropoint
Source: Himalayas
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This role is for a Technical Account Manager at Descartes, focusing on ensuring mid-market customers gain value from their logistics and supply chain technology. Key requirements include 2+ years of client-facing experience and technical troubleshooting skills within SaaS platforms. The opportunity is interesting due to the company's mission, great team, and trajectory in the logistics tech space.
Job Description
Descartes is a leading logistics and supply chain technology company seeking a Technical Account Manager to ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal. The role requires a combination of technical expertise and proactive relationship management to drive product adoption, operational improvements, and long-term customer retention.Requirements2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing roleExperience in SaaS, logistics, supply chain, or transportation technology environments is an assetAbility to troubleshoot technical issues and guide customers toward effective solutions within SaaS platformsAbility to translate technical product capabilities into clear business value for customersStrong presentation and public speaking skills with confidence leading customer meetings, training sessions, and Quarterly Business ReviewsAbility to build trusted relationships with both technical users and business decision-makersCollaboration with Sales, Product, Support, and Implementation teams to resolve issues and improve customer outcomesBenefitsCompetitive compensationGreat benefitsRemote and flexible work hoursOpportunity to join a company on an awesome mission with a great existing team and trajectoryOriginally posted on Himalayas
Full Description
Descartes is a leading logistics and supply chain technology company seeking a Technical Account Manager to ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal. The role requires a combination of technical expertise and proactive relationship management to drive product adoption, operational improvements, and long-term customer retention.Requirements2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing roleExperience in SaaS, logistics, supply chain, or transportation technology environments is an assetAbility to troubleshoot technical issues and guide customers toward effective solutions within SaaS platformsAbility to translate technical product capabilities into clear business value for customersStrong presentation and public speaking skills with confidence leading customer meetings, training sessions, and Quarterly Business ReviewsAbility to build trusted relationships with both technical users and business decision-makersCollaboration with Sales, Product, Support, and Implementation teams to resolve issues and improve customer outcomesBenefitsCompetitive compensationGreat benefitsRemote and flexible work hoursOpportunity to join a company on an awesome mission with a great existing team and trajectoryOriginally posted on Himalayas