Umbrel: Customer Support (non-technical)
Source: We Work Remotely
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This role focuses on providing non-technical customer support for Umbrel, handling order inquiries, shipping issues, and returns across various communication channels. It is an ideal opportunity for someone with strong communication skills looking to work in a remote, product-focused environment.
Job Description
Headquarters: Remote In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)Work with our logistics and fulfillment team to resolve order/shipping issuesHelp users with various non-technical tasks, such as order modifications, returns, replacements, and repairsCreate
Full Description
Headquarters: Remote In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)Work with our logistics and fulfillment team to resolve order/shipping issuesHelp users with various non-technical tasks, such as order modifications, returns, replacements, and repairsCreate how-tos, guides, wikis, knowledge base, etc for recurring questionsWe hope you:Have great written communication skillsLike talking to users and are willing to constantly do so without external encouragementAre able to empathize with users, and genuinely care about their problems — we can’t exist without them To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical