Virtual Medical Receptionist

Job Title: Virtual Medical RecepionistPosition type: Part-Time (with opportunity to transition to full-time)Work hours: 8:00 AM to 12:00 PM Hawaii TimeWork days: Monday to FridaySalary: $5 - $6 per hour, depending on experienceWorkplace: RemotePreferred Candidate Location: PhilippinesOur client is seeking a friendly, professional, and relationship-driven Virtual Medical Receptionist to support patient communication, scheduling, and administrative coordination. This role is ideal for someone who thrives in a patient-facing environment and enjoys building strong, positive relationships with both patients and healthcare providers.As the Virtual Medical Receptionist, you will serve as a key point of contact for patients and referring physicians. Your primary responsibilities will include answering calls, scheduling appointments, providing excellent customer service, and ensuring patients feel supported throughout their experience.A unique and important part of this role is building and maintaining relationships with referring doctors. You will make follow-up calls to physicians after patient visits to express appreciation and strengthen professional connections. The client places high value on genuine communication, gratitude, and professionalism when interacting with medical providers.In addition, you will assist with insurance verification and basic administrative support, ensuring patient information is accurate and workflows run efficiently.The ideal candidate is warm, confident on the phone, and able to communicate clearly without sounding scripted or overly formal. While technical skills can be trained, excellent communication, reliability, and a positive, personable attitude are essential.This is a part-time role with strong potential to transition into a full-time position as the practice continues to grow.Scope of Work / ResponsibilitiesCustomer Service & Patient InteractionAnswer phone calls from patients and referring doctorsSchedule appointments and follow-upsProvide friendly, professional, and patient-centered supportDoctor RelationsMake follow-up calls to ordering physicians after patient visitsExpress appreciation and build strong professional relationshipsCommunicate confidently and professionally with medical providersAdministrative & Billing SupportPerform insurance verificationAssist with general administrative tasksUse tools such as iFax for communication and documentationTop 3 Priorities1. Customer Service ExcellenceDeliver outstanding patient experiences through clear, friendly, and professional communication on every call.2. Doctor Relationship Building & Follow-UpBuild and maintain strong relationships with referring physicians through thoughtful, appreciative, and professional follow-ups.3. Billing & Insurance VerificationAccurately verify insurance information and support administrative billing processes.RequirementsRequired Skills and ExperienceStrong customer service background, preferably in healthcareExcellent English communication skills (spoken and written)Confident, professional, and personable phone presenceExperience communicating with patients and/or medical professionalsUnderstanding of HIPAA compliance and patient confidentialityAbility to work independently in a remote environmentHigh level of reliability and professionalismPreferred ExperiencePrevious experience as a Medical Receptionist, Virtual Medical Receptionist, or similar healthcare roleExperience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systemsFamiliarity with iFax or similar fax/document systemsExperience with patient scheduling, intake, and front desk operationsExposure to insurance verification or healthcare administrative workflowsIdeal Candidate ProfileCommunication & Interpersonal SkillsClear, natural, and professional communication styleComfortable and confident handling phone conversationsAble to sound personable and engaging (not scripted or robotic)Personality TraitsFriendly, warm, and approachableAppreciative and grateful demeanorConfident yet cooperative and kindPositive attitude with strong people skillsTrainabilityWillingness to learn and adapt to new systems and processesOpen to feedback and continuous improvementThe client values relationship-building and excellent customer service more than technical or marketing skills.Tools & SystemsiFax (experience preferred)Experience with EHR/EMR systems is strongly preferredMust-Have Requirements & Deal BreakersStrict adherence to HIPAA compliance and confidentialityExcellent English communication skillsStrong customer service experienceHigh level of discretion and professionalismProven reliability and commitment to a part-time scheduleBasic RequirementsMust be proficient in speaking and writing clear EnglishMust have relevant work experienceMust be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)Must be available for video meetings with camera on when requiredTechnical RequirementsDevice: Reliable laptop or desktop computerInternet: High-speed connection (minimum 15 Mbps)Audio: Noise-canceling headsetVideo: Webcam for virtual meetingsWorkspace: Quiet, professional environmentBenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas

Job Title: Virtual Medical RecepionistPosition type: Part-Time (with opportunity to transition to full-time)Work hours: 8:00 AM to 12:00 PM Hawaii TimeWork days: Monday to FridaySalary: $5 - $6 per hour, depending on experienceWorkplace: RemotePreferred Candidate Location: PhilippinesOur client is seeking a friendly, professional, and relationship-driven Virtual Medical Receptionist to support patient communication, scheduling, and administrative coordination. This role is ideal for someone who thrives in a patient-facing environment and enjoys building strong, positive relationships with both patients and healthcare providers.As the Virtual Medical Receptionist, you will serve as a key point of contact for patients and referring physicians. Your primary responsibilities will include answering calls, scheduling appointments, providing excellent customer service, and ensuring patients feel supported throughout their experience.A unique and important part of this role is building and maintaining relationships with referring doctors. You will make follow-up calls to physicians after patient visits to express appreciation and strengthen professional connections. The client places high value on genuine communication, gratitude, and professionalism when interacting with medical providers.In addition, you will assist with insurance verification and basic administrative support, ensuring patient information is accurate and workflows run efficiently.The ideal candidate is warm, confident on the phone, and able to communicate clearly without sounding scripted or overly formal. While technical skills can be trained, excellent communication, reliability, and a positive, personable attitude are essential.This is a part-time role with strong potential to transition into a full-time position as the practice continues to grow.Scope of Work / ResponsibilitiesCustomer Service & Patient InteractionAnswer phone calls from patients and referring doctorsSchedule appointments and follow-upsProvide friendly, professional, and patient-centered supportDoctor RelationsMake follow-up calls to ordering physicians after patient visitsExpress appreciation and build strong professional relationshipsCommunicate confidently and professionally with medical providersAdministrative & Billing SupportPerform insurance verificationAssist with general administrative tasksUse tools such as iFax for communication and documentationTop 3 Priorities1. Customer Service ExcellenceDeliver outstanding patient experiences through clear, friendly, and professional communication on every call.2. Doctor Relationship Building & Follow-UpBuild and maintain strong relationships with referring physicians through thoughtful, appreciative, and professional follow-ups.3. Billing & Insurance VerificationAccurately verify insurance information and support administrative billing processes.RequirementsRequired Skills and ExperienceStrong customer service background, preferably in healthcareExcellent English communication skills (spoken and written)Confident, professional, and personable phone presenceExperience communicating with patients and/or medical professionalsUnderstanding of HIPAA compliance and patient confidentialityAbility to work independently in a remote environmentHigh level of reliability and professionalismPreferred ExperiencePrevious experience as a Medical Receptionist, Virtual Medical Receptionist, or similar healthcare roleExperience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systemsFamiliarity with iFax or similar fax/document systemsExperience with patient scheduling, intake, and front desk operationsExposure to insurance verification or healthcare administrative workflowsIdeal Candidate ProfileCommunication & Interpersonal SkillsClear, natural, and professional communication styleComfortable and confident handling phone conversationsAble to sound personable and engaging (not scripted or robotic)Personality TraitsFriendly, warm, and approachableAppreciative and grateful demeanorConfident yet cooperative and kindPositive attitude with strong people skillsTrainabilityWillingness to learn and adapt to new systems and processesOpen to feedback and continuous improvementThe client values relationship-building and excellent customer service more than technical or marketing skills.Tools & SystemsiFax (experience preferred)Experience with EHR/EMR systems is strongly preferredMust-Have Requirements & Deal BreakersStrict adherence to HIPAA compliance and confidentialityExcellent English communication skillsStrong customer service experienceHigh level of discretion and professionalismProven reliability and commitment to a part-time scheduleBasic RequirementsMust be proficient in speaking and writing clear EnglishMust have relevant work experienceMust be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)Must be available for video meetings with camera on when requiredTechnical RequirementsDevice: Reliable laptop or desktop computerInternet: High-speed connection (minimum 15 Mbps)Audio: Noise-canceling headsetVideo: Webcam for virtual meetingsWorkspace: Quiet, professional environmentBenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas