CRM Manager

Also known as: Hubspot CRM Manager, Hubspot Operations Specialist, CRM Process Lead (Hubspot)

See 3 live CRM Manager jobs

Role Overview

Are you a strategic thinker with a passion for optimizing business processes and leveraging cutting-edge CRM technology? As a Hubspot CRM & Prozessmanager:in, you will be the linchpin in ensuring our HubSpot platform drives efficiency, enhances customer relationships, and supports our overarching business goals. This role is critical for any organization that relies on HubSpot to manage its sales, marketing, and customer service operations. You'll be responsible for the seamless functioning, continuous improvement, and strategic utilization of our HubSpot CRM.

In today's competitive landscape, a well-managed CRM is not just a tool, but a strategic asset. A skilled Hubspot CRM & Prozessmanager:in ensures data integrity, streamlines workflows, and provides actionable insights that empower teams to make better decisions. The demand for professionals who can master complex CRM systems like HubSpot is on the rise, with companies actively seeking individuals who can translate business needs into effective CRM configurations and processes. This is an exciting opportunity to shape how a company interacts with its customers and to drive significant business impact.

Key Responsibilities

  • Design, implement, and manage HubSpot workflows, automations, and custom objects to optimize sales, marketing, and service processes.
  • Develop and maintain comprehensive documentation for all HubSpot configurations, processes, and best practices.
  • Collaborate with sales, marketing, and customer service teams to understand their needs and translate them into effective HubSpot solutions.
  • Conduct regular audits of HubSpot data to ensure accuracy, completeness, and compliance with data governance policies.
  • Train and support users on HubSpot best practices, new features, and system updates.
  • Monitor HubSpot performance, identify bottlenecks, and implement solutions for continuous improvement.
  • Integrate HubSpot with other business-critical applications (e.g., ERP, accounting software, marketing automation tools) to create a unified data ecosystem.
  • Develop and generate insightful reports and dashboards within HubSpot to track key performance indicators (KPIs) and provide actionable business intelligence.
  • Stay abreast of the latest HubSpot features, updates, and industry trends to proactively recommend strategic enhancements.
  • Manage user roles, permissions, and access levels within HubSpot to ensure data security and integrity.
  • Act as the primary point of contact for all HubSpot-related inquiries and issues, providing timely and effective resolutions.
  • Lead projects related to HubSpot system upgrades, migrations, or significant configuration changes.

Required Skills

Technical Skills

HubSpot CRM Administration (Sales Hub, Marketing Hub, Service Hub) Workflow Automation and Logic Design Data Management and Data Hygiene Best Practices CRM Integration Principles (APIs, Webhooks) Report and Dashboard Creation (HubSpot Analytics, BI Tools) Understanding of Sales and Marketing Funnel Optimization Process Mapping and Re-engineering SQL (for advanced data analysis and reporting) Project Management Methodologies Change Management Principles

Soft Skills

Problem-Solving and Analytical Thinking Strong Communication and Interpersonal Skills Stakeholder Management Attention to Detail and Accuracy Adaptability and Continuous Learning Strategic Thinking

Tools & Technologies

HubSpot CRM Google Workspace / Microsoft Office Suite Project Management Software (e.g., Asana, Jira, Trello) Business Intelligence Tools (e.g., Tableau, Power BI - for advanced reporting) Data Visualization Tools Communication Platforms (e.g., Slack, Microsoft Teams) Documentation Tools (e.g., Confluence, Notion)

Seniority Levels

A Junior Hubspot CRM & Prozessmanager:in typically possesses 1-3 years of experience, often starting with a strong understanding of HubSpot's core functionalities. Your primary responsibilities will involve assisting senior team members with day-to-day CRM administration, data entry, and basic workflow creation. You'll be instrumental in maintaining data hygiene, creating simple reports, and supporting users with their HubSpot queries. This role is ideal for someone eager to learn and grow within the HubSpot ecosystem, focusing on building a solid foundation in CRM operations.

Expected skills at this level include a good grasp of HubSpot's interface, basic automation principles, and a keen eye for detail. You should be comfortable with data management tasks and possess excellent organizational skills. While formal CRM certifications are a plus, a demonstrated passion for technology and process improvement is highly valued. Junior roles often come with a salary range of $50,000 - $75,000 USD annually, depending on location and specific company needs.

Frequently Asked Questions

What are the core responsibilities of a Hubspot CRM & Prozessmanager:in?
The core responsibilities include managing, optimizing, and expanding the HubSpot CRM platform. This involves designing and implementing workflows, ensuring data integrity, integrating with other tools, creating reports, and training users. The goal is to streamline business processes and enhance customer engagement through effective CRM utilization.
What certifications are beneficial for this role?
HubSpot offers several valuable certifications, including the HubSpot CRM Administrator Certification, HubSpot Sales Software Certification, and HubSpot Marketing Software Certification. Holding these demonstrates a strong understanding of the platform's capabilities and best practices.
How important is understanding sales and marketing processes for this role?
It is extremely important. A Hubspot CRM & Prozessmanager:in must understand the intricacies of sales funnels, marketing campaigns, and customer service workflows to effectively configure and optimize the CRM. This understanding allows them to build automations and processes that directly support and improve these business functions.
What is the typical team structure for a Hubspot CRM & Prozessmanager:in?
This role can exist in various team structures. They might report to a Head of Operations, Director of Sales Operations, or a Marketing Operations Manager. They often collaborate closely with dedicated sales, marketing, and customer service teams, and may manage or mentor junior CRM administrators.
How does this role differ from a pure HubSpot Administrator?
While there's overlap, a 'Prozessmanager:in' emphasizes the strategic optimization and redesign of business processes *using* HubSpot, not just managing the tool. They focus on how the CRM can improve efficiency, drive better outcomes, and align with broader business goals, often involving more cross-functional collaboration and strategic thinking.
What are the key challenges in this role?
Key challenges include keeping up with HubSpot's rapid updates, managing data quality across a growing database, ensuring user adoption and adherence to processes, and balancing the needs of different departments. Effectively communicating the value and impact of CRM initiatives to stakeholders is also crucial.

Salary Range

$50k - $150k /year

Based on global market data. Salaries vary significantly by location, experience, and company size.

Career Path

1
Hubspot CRM Administrator
2
Sales Operations Manager
3
Marketing Operations Manager
4
Head of Operations
5
CRM Consultant

Ready to apply?

We have 3 CRM Manager positions open right now.

Find CRM Manager Jobs

Related Roles

CRM Manager