Jobs in Mexico City

About the team The Community Response team is at the heart of our support ecosystem, providing essential assistance to Merchants, Customers, and Dashers during their most critical and high-impact moments. We are committed to delivering timely, trauma-informed, and empathetic support that reflects our values of care and accountability. At DoorDash we empower our teams to focus on creating an amazing experience for our Merchants, Customers, and Dashers. This is a tremendous opportunity to join a f

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home. Learn more about us on our company page.Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About your skills Craftsmanship: You take pride in writing clean, maintainable, and performant code. You understand the value of abstraction, testing, and naming, and you work to raise the bar for code quality within your team. Curiosity: You never stop learning. You are proactive in exploring new tools, frameworks, and best practices. You seek feedback, iterate on your work, and share your learnings to lift others around you. Execution: You're comfortable navigating ambiguity and scoping down problems to deliver incrementally. You take responsibility for seeing your work through—from understanding the problem to validating the solution in production. Collaboration: You work closely with cross-functional team members like product managers, designers, and engineers across teamPlease mention the word FREE and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! Please only apply for this job if you are located in MX and LATAM Healthcare Virtual Assistant (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we're looking for a Healthcare Virtual Assistant to start immediately! Duties and Responsibilities include but are not limited to: 1. Document new patient and referral intake 2. Manage appointment bookings, cancellations, and rescheduling forPlease mention the word CONSUMMATE and tag RMTg1LjE5NC4yMTcuMjIx when applying to show you read the job post completely (#RMTg1LjE5NC4yMTcuMjIx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Arketa is hiring a Launch Operations Lead to support the quality, reliability, and coordination of customer launches.In this role, you’ll partner closely with Onboarding, Migrations, Support, and Engineering to ensure launches stay on track and issues are addressed quickly and clearly when additional intervention is needed. You’ll bring structure and judgment to complex launch moments, helping teams move efficiently while maintaining a high bar for customer experience.You’ll report directly to the Migrations Team Manager to review daily, weekly and quarterly tasks to regulate a steady pipeline flow.This role is ideal for someone who enjoys operational problem-solving, cross-functional collaboration, and being a steady presence during high-impact moments.What You’ll DoSupport Launch Quality & ReliabilityMonitor launches and identify moments that require additional coordination or interventionStep in when launch timelines, data, payments, or app readiness create riskHelp ensure studios go live with confidence and clarityResolve Launch-Related IssuesInvestigate launch-related issues to determine root cause (data quality, formatting, platform constraints, or user error)Schedule time sensitive calls with our partners to provide resolution and real-time support on migration related issuesResolve issues hands-on when possible using existing tools and workflowsCoordinate with Engineering on more complex fixes, providing clear context and prioritizationPartner Across TeamsWork closely with Onboarding to support migrations and early-stage customer setupAct as a point of escalation when launches stall or become high-riskCommunicate clearly with internal teams and customers during sensitive momentsImprove Operational RigorMaintain and improve launch workflows, documentation, and escalation pathsTrack trends across launch issues and resolution timelinesSurface insights that inform better training, tooling, or process improvementsContribute as a Utility PlayerSupport adjacent operational workflows when bandwidth allows (e.g., app review follow-ups, launch readiness checks)Perform smaller migrations for our ‘Pro’ (single user) accountsHelp unblock launches and reduce operational bottlenecksBring clarity to fast-moving, ambiguous operational workWhat We’re Looking For3–5+ years of experience in onboarding, implementations, customer operations, or technical support at a SaaS companyExperience supporting complex customer setups or data migrationsComfortable operating in customer-facing, time-sensitive situationsStrong analytical and problem-solving skillsAble to work closely with engineers without being an engineerClear, confident communicator across technical and non-technical audiencesOrganized, detail-oriented, and calm under pressureStrong ownership mindset and follow-throughNice to HaveExperience with ticketing or issue-tracking tools (Linear, Jira, etc.)Familiarity with payments, subscriptions, or scheduling platformsBackground in high-volume SaaS onboarding or implementationsExperience at a Series A/B startupComfort operating across teams without formal authorityWhy This Role MattersLaunch quality has a direct impact on early retention and customer trustThis role reduces pressure on Onboarding, Support, and EngineeringYou’ll help scale launches without sacrificing reliability or experienceYou’ll have visible impact on customer outcomes and operational performanceWhat We OfferCompetitive salary and meaningful equityComprehensive medical, dental, and vision coverageUnlimited PTO and flexible work environmentAnnual company offsitesWellness reimbursementCatered lunches and snacks in our NYC workspaceHigh ownership, autonomy, and visibilityArketa is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace.Please mention the word TALENT and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.