Bilingual CSR

Job SummaryThe Bilingual Customer Service Representative (CSR) is responsible for delivering exceptional customer support in two languages, serving as a key point of contact for clients, donors, or patients. This role involves handling incoming calls, addressing inquiries, resolving concerns, and providing accurate information while maintaining professionalism, confidentiality, and high service standards.Key ResponsibilitiesAnswer incoming calls, emails, or messages in both languages in a timely and professional mannerProvide clear, accurate, and culturally appropriate communication to ensure customer understanding and satisfactionRoute calls and inquiries to the appropriate department when necessaryBuild and maintain strong relationships with customers by understanding their needs and delivering personalized supportHandle customer concerns, complaints, and requests efficiently, coordinating with internal teams for resolutionProvide detailed information regarding products, services, policies, and proceduresDocument customer interactions accurately in CRM systemsMaintain confidentiality of sensitive customer information at all timesMeet or exceed performance metrics related to customer satisfaction, response time, and quality standardsQualifications and SkillsFluency in English/Spanish or English/Arabic (spoken and written)Strong communication and active listening skillsExcellent customer service and problem-solving abilitiesAbility to multitask in a fast-paced environmentProficiency with CRM systems and basic computer applicationsProfessional demeanor with a strong attention to detailPrior customer service or call center experience is preferredWork EnvironmentRemoteMay require flexible shifts, including evenings or weekendsOriginally posted on Himalayas

Job SummaryThe Bilingual Customer Service Representative (CSR) is responsible for delivering exceptional customer support in two languages, serving as a key point of contact for clients, donors, or patients. This role involves handling incoming calls, addressing inquiries, resolving concerns, and providing accurate information while maintaining professionalism, confidentiality, and high service standards.Key ResponsibilitiesAnswer incoming calls, emails, or messages in both languages in a timely and professional mannerProvide clear, accurate, and culturally appropriate communication to ensure customer understanding and satisfactionRoute calls and inquiries to the appropriate department when necessaryBuild and maintain strong relationships with customers by understanding their needs and delivering personalized supportHandle customer concerns, complaints, and requests efficiently, coordinating with internal teams for resolutionProvide detailed information regarding products, services, policies, and proceduresDocument customer interactions accurately in CRM systemsMaintain confidentiality of sensitive customer information at all timesMeet or exceed performance metrics related to customer satisfaction, response time, and quality standardsQualifications and SkillsFluency in English/Spanish or English/Arabic (spoken and written)Strong communication and active listening skillsExcellent customer service and problem-solving abilitiesAbility to multitask in a fast-paced environmentProficiency with CRM systems and basic computer applicationsProfessional demeanor with a strong attention to detailPrior customer service or call center experience is preferredWork EnvironmentRemoteMay require flexible shifts, including evenings or weekendsOriginally posted on Himalayas