Customer Service Support Rep - Remote
Source: Himalayas
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Labcorp is seeking a remote, full-time Customer Service Support Representative to provide exceptional customer experiences. The role involves resolving customer inquiries via calls, chats, and emails, requiring strong communication skills and the ability to work with multiple databases, while also ensuring HIPAA compliance for medical records.
Job Description
Labcorp is seeking a Customer Service Support Representative to provide world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.RequirementsResolve routine customer requests with products or services via inbound, outbound calls, chats, and emailsSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededWork in multiple databases to research complex issues and questionsParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanOriginally posted on Himalayas
Full Description
Labcorp is seeking a Customer Service Support Representative to provide world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.RequirementsResolve routine customer requests with products or services via inbound, outbound calls, chats, and emailsSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededWork in multiple databases to research complex issues and questionsParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanOriginally posted on Himalayas