Customer Support Specialist (US Eastern Time Zone)

Join Smith+Nephew as a Customer Support Specialist and play a key role in supporting our market leading RENASYS EDGE portfolio, ensuring clinicians, DME partners and patients receive exceptional service. This remote position offers collaboration across teams, strengthening partnerships and delivering technology that improves lives.RequirementsServe as a key point of contact for DME partners, clinicians and internal field sales teams, providing prompt and accurate supportFacilitate timely processing and tracking of product orders, patient documentation and other essential paperworkProactively coordinate with Post Acute Account Managers, Care Continuum Directors and District Managers to support territory level strategiesTroubleshoot product availability, order status and customer needs in partnership with internal departmentsMaintain organized and detailed records using CRM systemsIdentify opportunities to enhance the customer experience and improve operational efficiencyFollow up on cancelled orders to recover potential lost businessSupport account specific requests in special circumstancesProvide temporary coverage for vacant or white space territories to maintain continuityUse internal reporting tools to gather key order related information including Proof of Delivery and clinical documentationIndirect supervision of contingent employees (FirstSource) to accurately direct delivery of NPWT productsBenefitsGenerous Paid Time OffPaid HolidaysFlex HolidaysPaid Community Service Day401k Matching401k Plus ProgramDiscounted Stock OptionsTuition ReimbursementMedical, Dental, VisionHealth Savings Account (Employer Contribution of $500+ annually)Employee Assistance ProgramParental LeaveFertility and Adoption Assistance ProgramMedical Leave ProgramsOriginally posted on Himalayas

Join Smith+Nephew as a Customer Support Specialist and play a key role in supporting our market leading RENASYS EDGE portfolio, ensuring clinicians, DME partners and patients receive exceptional service. This remote position offers collaboration across teams, strengthening partnerships and delivering technology that improves lives.RequirementsServe as a key point of contact for DME partners, clinicians and internal field sales teams, providing prompt and accurate supportFacilitate timely processing and tracking of product orders, patient documentation and other essential paperworkProactively coordinate with Post Acute Account Managers, Care Continuum Directors and District Managers to support territory level strategiesTroubleshoot product availability, order status and customer needs in partnership with internal departmentsMaintain organized and detailed records using CRM systemsIdentify opportunities to enhance the customer experience and improve operational efficiencyFollow up on cancelled orders to recover potential lost businessSupport account specific requests in special circumstancesProvide temporary coverage for vacant or white space territories to maintain continuityUse internal reporting tools to gather key order related information including Proof of Delivery and clinical documentationIndirect supervision of contingent employees (FirstSource) to accurately direct delivery of NPWT productsBenefitsGenerous Paid Time OffPaid HolidaysFlex HolidaysPaid Community Service Day401k Matching401k Plus ProgramDiscounted Stock OptionsTuition ReimbursementMedical, Dental, VisionHealth Savings Account (Employer Contribution of $500+ annually)Employee Assistance ProgramParental LeaveFertility and Adoption Assistance ProgramMedical Leave ProgramsOriginally posted on Himalayas