Especialista em CS Ops (remoto)

Want to work on the world's largest healthcare platform? We are Doctoralia, a company from the Docplanner group, and we are present in 13 countries, responsible for serving over 55 million patients and processing over 17 million consultation bookings per month.RequirementsLeading and executing CS project fronts, from start to finish, assuming direct responsibility for building deliverables, developing analyses, structuring materials, designing workflows, defining processes, and implementing proposed solutions;Translating business objectives and customer experience-related needs into structured action plans, defining scope, schedule, budget, resources, and indicators of success;Coordinating and facilitating project meetings, ensuring effective communication between involved teams and monitoring the actions agreed upon;Performing risk analyses and identifying potential obstacles to the successful implementation of projects, proposing mitigating solutions.Monitoring project progress and keeping stakeholders informed about status, challenges, and important decisions;Supporting the identification and evaluation of external suppliers, when necessary, to provide additional resources or specialized expertise;Contributing to documentation, continuous improvement, and standardization of project management and customer experience-related processes.BenefitsWork schedule from Monday to Friday, 9am to 6pmTime off as vacation, laterHome Office allowanceMeal allowance/Voucher in flexible IfoodMedical, Dental, and Group Life InsuranceDaycare SubsidyStarBem, for mental health and well-beingiFeel App, for emotional supportWellhub for you and up to 3 dependents!Pet Plan, extending care to your pet as wellBirthday and company anniversary Day Off, to celebrate as you preferPartnership Club, with condominiums and discounts with educational institutions, such as colleges and languagesDifferentiated licensesThe Referral Program offers up to R$600 for each referral that remains with us for more than 6 months.Originally posted on Himalayas

Want to work on the world's largest healthcare platform? We are Doctoralia, a company from the Docplanner group, and we are present in 13 countries, responsible for serving over 55 million patients and processing over 17 million consultation bookings per month.RequirementsLeading and executing CS project fronts, from start to finish, assuming direct responsibility for building deliverables, developing analyses, structuring materials, designing workflows, defining processes, and implementing proposed solutions;Translating business objectives and customer experience-related needs into structured action plans, defining scope, schedule, budget, resources, and indicators of success;Coordinating and facilitating project meetings, ensuring effective communication between involved teams and monitoring the actions agreed upon;Performing risk analyses and identifying potential obstacles to the successful implementation of projects, proposing mitigating solutions.Monitoring project progress and keeping stakeholders informed about status, challenges, and important decisions;Supporting the identification and evaluation of external suppliers, when necessary, to provide additional resources or specialized expertise;Contributing to documentation, continuous improvement, and standardization of project management and customer experience-related processes.BenefitsWork schedule from Monday to Friday, 9am to 6pmTime off as vacation, laterHome Office allowanceMeal allowance/Voucher in flexible IfoodMedical, Dental, and Group Life InsuranceDaycare SubsidyStarBem, for mental health and well-beingiFeel App, for emotional supportWellhub for you and up to 3 dependents!Pet Plan, extending care to your pet as wellBirthday and company anniversary Day Off, to celebrate as you preferPartnership Club, with condominiums and discounts with educational institutions, such as colleges and languagesDifferentiated licensesThe Referral Program offers up to R$600 for each referral that remains with us for more than 6 months.Originally posted on Himalayas