SERA Solution: Remote Customer Service Operator / Specialist

Headquarters: Montreal, QC URL: https://www.serasolution.com/ We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries. Key Responsibilities

Headquarters: Montreal, QC URL: https://www.serasolution.com/ We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries. Key Responsibilities • Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation • Provide timely updates on shipment status and resolve delivery issues or delays • Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment • Handle customer complaints professionally and escalate complex issues when necessary • Maintain accurate records of customer interactions and shipping transactions • Assist with processing shipping documents, invoices, and service requests • Ensure compliance with company policies and shipping regulations • Deliver exceptional customer service to maintain high satisfaction levels To apply: https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist