Service Desk Engineer (West Coast) - US
Source: Himalayas
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This is a first-level Service Desk Engineer role acting as the primary point of contact for user support, requiring strong problem-solving skills and excellent communication. The position offers a comprehensive benefits package and an unlimited PTO policy.
Job Description
We are looking for a first level Service Desk Engineer to join our support team. This role acts as the first point of contact for customers and internal users, ensuring incidents and service requests are logged, triaged, and resolved efficiently using approved knowledge resources and established processes.RequirementsStrong problem-solving mindset with a structured approach to troubleshootingExcellent written and verbal communication skills, with clear grammar and professional toneCustomer-focused attitude with professionalism and empathyAbility to work in a fast-paced environment and manage multiple tickets within SLAsComfortable using ticketing and Service Management systemsJapanese language proficiency (for APAC description only)Basic understanding of networking concepts such as TCP/IP is desirableInterest in technology and willingness to learnBachelor's degree (or equivalent) in IT / Computer Science, Engineering, Science, Mathematics, or related discipline preferredBenefitsComprehensive benefits package, including medical, dental, and vision insurance401(k) planUnlimited PTO policyOriginally posted on Himalayas
Full Description
We are looking for a first level Service Desk Engineer to join our support team. This role acts as the first point of contact for customers and internal users, ensuring incidents and service requests are logged, triaged, and resolved efficiently using approved knowledge resources and established processes.RequirementsStrong problem-solving mindset with a structured approach to troubleshootingExcellent written and verbal communication skills, with clear grammar and professional toneCustomer-focused attitude with professionalism and empathyAbility to work in a fast-paced environment and manage multiple tickets within SLAsComfortable using ticketing and Service Management systemsJapanese language proficiency (for APAC description only)Basic understanding of networking concepts such as TCP/IP is desirableInterest in technology and willingness to learnBachelor's degree (or equivalent) in IT / Computer Science, Engineering, Science, Mathematics, or related discipline preferredBenefitsComprehensive benefits package, including medical, dental, and vision insurance401(k) planUnlimited PTO policyOriginally posted on Himalayas