Technical Support Engineer, Edtech
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AI Summary AI Analysis
This role is for a Technical Support Engineer focused on the EdTech sector, providing frontline technical assistance to schools and partners in the UK and EMEA. Key requirements include customer-facing technical support experience, networking fundamentals, and familiarity with Active Directory and Windows Server environments. The opportunity is interesting due to its remote nature and focus on the growing education technology market.
Job Description
We are seeking a Technical Support Engineer to serve as a frontline technical partner for schools and VAR partners across the UK and EMEA. The role involves responding to support queries, diagnosing and resolving product issues, and owning cases end-to-end.RequirementsExperience in customer-facing technical support, IT support, or similar roleStrong understanding of networking fundamentals and infrastructure troubleshootingHands-on experience with Active Directory and Windows Server environmentsFamiliarity with firewall and network configurationExperience supporting ChromeOS, Android, iPad, and macOS devicesExperience working with resellers, MSPs, or channel partners (advantageous)Experience in Education Technology (EdTech) or supporting schools/MATs (preferred)Benefits28 days total annual leave (20 days + 8 public holidays)37.5-hour work week (Monday–Friday)Workplace pension with auto-enrolment in line with UK regulations£750 annual learning & development stipendFamily-friendly policies, including statutory maternity and paternity leaveStatutory sick pay for eligible employeesMonthly salary paymentsOriginally posted on Himalayas
Full Description
We are seeking a Technical Support Engineer to serve as a frontline technical partner for schools and VAR partners across the UK and EMEA. The role involves responding to support queries, diagnosing and resolving product issues, and owning cases end-to-end.RequirementsExperience in customer-facing technical support, IT support, or similar roleStrong understanding of networking fundamentals and infrastructure troubleshootingHands-on experience with Active Directory and Windows Server environmentsFamiliarity with firewall and network configurationExperience supporting ChromeOS, Android, iPad, and macOS devicesExperience working with resellers, MSPs, or channel partners (advantageous)Experience in Education Technology (EdTech) or supporting schools/MATs (preferred)Benefits28 days total annual leave (20 days + 8 public holidays)37.5-hour work week (Monday–Friday)Workplace pension with auto-enrolment in line with UK regulations£750 annual learning & development stipendFamily-friendly policies, including statutory maternity and paternity leaveStatutory sick pay for eligible employeesMonthly salary paymentsOriginally posted on Himalayas