Systems Design Consultant (Customer Solutions)

About AlpineAlpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a...

About AlpineAlpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges.We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts.About the RoleWe are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs.In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about.You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation.This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions.What You Will DoLead scheduled, consultative conversations with customers (phone or video)Ask thoughtful questions to understand usage patterns, priorities, and constraintsDesign 2–3 intentional system approaches rather than a single “answer”Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexityRecommend a best-fit solution based on customer values, not price aloneProduce a clear, structured design summary for the Sales team to finalize the orderAct as a calm, trusted guide through a complex, high-stakes decisionHow the Work FeelsYou’ll likely enjoy this role if you like:Turning complexity into clarityReasoning through constraints and trade-offsDesigning choices instead of following scriptsExplaining why an option makes senseUsing modern tools (including AI) to learn faster and think more clearlyHelping people feel confident rather than rushedThis role rewards curiosity, judgment, and clear thinking.Key Focus AreasDiscovery & UnderstandingHow a space is actually used (not just its size)Comfort vs. cost prioritiesNoise sensitivity, aesthetics, and layout considerationsInstallation realities and future flexibilityDesign ThinkingCreating multiple viable system approaches (comfort-focused, balanced, budget-conscious)Ensuring each option is intentional, realistic, and easy to compareIdentifying risks or constraints earlyDecision GuidanceExplaining what each option offers — and what it gives upHelping customers articulate what matters most to themMaking trade-offs feel understandable and empoweringA Strong Fit if YouAre naturally curious and tend to ask why things work the way they doThink in systems and trade-offs rather than single “right answers”Enjoy reasoning through ambiguity and designing optionsUse AI or modern tools regularly to explore ideas, learn quickly, and improve your thinkingLike turning messy, real-world information into clear, understandable choicesEnjoy learning new domains deeply and teaching yourself what you don’t yet knowBuild trust through listening, thoughtful questions, and clear explanationsPrefer collaborative problem-solving over transactional interactionsCare about the long-term success of the person you’re helping, not just the immediate outcomeBackground & ExperienceExperience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plusHVAC experience is helpful but not requiredStrong reasoning ability, communication skills, and a learning mindset matter more than industry backgroundWhat Success Looks LikeCustomers say: “That finally makes sense.”Design handoffs are clear, well-reasoned, and easy to act onFewer misunderstandings, revisions, and downstream issuesHigher customer confidence, trust, and satisfactionDecisions driven by fit and understanding, not confusionCompensationBase salary: $95,000–$120,000, depending on experience and fitPerformance bonus tied to design quality and customer outcomesNo commission or sales quotasWhat This Role MattersMost companies sell HVAC equipment.We help people design systems.If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.BenefitsGroup health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and morePaid educational and professional development trainingWork-from-home (remote)All computer equipment will be providedAbout UsStarted in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; andPrioritizes a harmonious win for customers, team members, the company and the environment.Learn more and view all openings at: careers.alpinehomeair.com