ISP Network Support Engineer
Source: Himalayas
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This role is for a technically strong ISP Network Support Engineer responsible for customer-facing troubleshooting and production network operations in a growing multi-WAN ISP environment. Key requirements include diagnosing and resolving complex network issues, configuring MikroTik and Peplink devices, and participating in emergency support. The opportunity offers professional growth and a collaborative work environment.
Job Description
We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment.RequirementsRespond promptly and professionally to customer calls and emails related to connectivity and performance.Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.Troubleshoot CPE devices, routers, and firewalls in live production environments.Participate in a rotating after-hours emergency support schedule (1 week per month).Consult with business clients on connectivity optimization and redundancy strategies when needed.Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies).Troubleshoot BGP/OSPF routing issues and link failover events.Configure and maintain MikroTik and Peplink devices in production.Support tower deployments, backhaul upgrades, and infrastructure expansion projects.Assist with firmware upgrades, configuration backups, and network hardening.Maintain accurate network diagrams, IP addressing documentation, and system records.Work closely with internal engineering and field teams to resolve complex network issues.Escalate critical infrastructure issues appropriately while maintaining ownership.Contribute to improving uptime, redundancy, and network optimization.Share documentation and operational insights to improve team knowledge.BenefitsCompetitive SalaryOpportunity for Professional GrowthCollaborative Work EnvironmentProfessional Development OpportunitiesOriginally posted on Himalayas
Full Description
We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment.RequirementsRespond promptly and professionally to customer calls and emails related to connectivity and performance.Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.Troubleshoot CPE devices, routers, and firewalls in live production environments.Participate in a rotating after-hours emergency support schedule (1 week per month).Consult with business clients on connectivity optimization and redundancy strategies when needed.Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies).Troubleshoot BGP/OSPF routing issues and link failover events.Configure and maintain MikroTik and Peplink devices in production.Support tower deployments, backhaul upgrades, and infrastructure expansion projects.Assist with firmware upgrades, configuration backups, and network hardening.Maintain accurate network diagrams, IP addressing documentation, and system records.Work closely with internal engineering and field teams to resolve complex network issues.Escalate critical infrastructure issues appropriately while maintaining ownership.Contribute to improving uptime, redundancy, and network optimization.Share documentation and operational insights to improve team knowledge.BenefitsCompetitive SalaryOpportunity for Professional GrowthCollaborative Work EnvironmentProfessional Development OpportunitiesOriginally posted on Himalayas